Retail Floor Lead, Somerset

Vuori, Inc•Troy, MI

9d•$19 - $21

About The Position

The Retail Store Floor Lead helps lead Vuori’s retail sales team by example, building customer connections and communicating the brand’s values through product knowledge and an optimistic approach. The role helps the team maintain Vuori’s standards for sales and customer experience, supervises the retail floor, delegates work, and serves as a go-to person on the floor. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead supports daily store operations and sales goals, provides customers with knowledgeable product guidance, and helps maintain the store’s presentation and safety standards. The role is scheduled for eight-hour shifts, five days per week, with morning and/or evening availability and at least one weekend day available.

Requirements

Availability for morning and/or evening shifts, working eight-hour shifts five days per week.
Availability for at least one weekend day.
Punctuality and reliable attendance in adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating positive customer experiences and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Willingness to develop new skills and respond to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and team to keep customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge, including knowledge of the broader fashion and activewear landscape, to serve customers as an expert.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Take responsibility for following protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort, be punctual, and meet role responsibilities.