Retail Floor Lead-Soho Flagship

Vuori•New York, NY

About The Position

The Retail Floor Lead at Vuori leads the retail sales team by example, builds customer connections, and communicates the brand’s values through product knowledge and an optimistic approach. The role helps maintain Vuori’s retail sales and customer experience standards and is part of the store leadership team, supervising the retail floor, taking initiative, and delegating work. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps create excellent customer experiences, supports sales goals in a team-based commission environment, and leads day-to-day store operations when the Store Manager or Assistant Store Manager is not present. The position also supports inventory, projects, store maintenance, visual merchandising, and opening and closing procedures.

Requirements

Available for morning and/or evening shifts of 8 hours, 5 days per week, including at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating engaging experiences and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure customers receive the best possible experience.
Take ownership of the sales floor and team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and provide knowledgeable, honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and best-selling products and share knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and help achieve sales goals in a team-based commission environment.
Build product knowledge across the broader fashion landscape, particularly activewear, to serve customers as an expert.
Lead team projects while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow responsibility, protocol, and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their best effort and meet punctuality and role responsibilities.