Retail Experience Manager - Killeen

Best Buy • Killeen, TX

4d

About The Position

The Retail Experience Manager provides day-to-day leadership for a Best Buy home store or group of stores, delivering excellent employee and customer experiences. The role assigns resources according to customer traffic and business needs across the assigned store or stores in a designated micro-market of local surrounding stores. It also drives employee development and performance management.

The manager empowers employees to provide excellent customer experiences, leads employee experience strategy across the micro-market, and uses performance indicators and business strategies to drive revenue and operating income results. The role leads efforts to maximize results or make course corrections as needed, and supports sales and operational success at the home location or across the micro-market.

Requirements

• At least 1 year of experience as a supervisor or manager in business, the military, or related fields.
• At least 2 years of sales or customer service experience.
• At least 1 year of experience managing and reviewing operational expenses and revenue.

Nice To Haves

• Previous experience in retail, sales, or customer service.
• Consumer electronics industry experience.
• Multi-location retail experience.

Responsibilities

• Assign resources based on customer traffic and business needs across the assigned store or stores.
• Empower employees to provide excellent customer experiences.
• Drive employee experience strategy across the micro-market.
• Analyze performance indicators against business strategies and lead the team to drive revenue and operating income results.
• Lead efforts to maximize results or provide course correction as needed.
• Help drive sales and operational success within an assigned home location or across the micro-market.
• Drive employee development and performance management.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence, with eligibility and duration depending on circumstances and applicable policies and regulations.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off for eligible full-time and part-time employees, with terms depending on work location, employment status, pay status, and service.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed