Department Manager - Killeen Mall

H&M Group•Killeen, TX

3d•$21 - $24

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture that encourages collaboration and initiative. The role ensures an excellent operational, visual, and overall omnichannel customer experience while monitoring store strengths, opportunities, competitors, sales, and profitability. The manager analyzes results and develops plans to optimize sales and budgets. The position oversees customer service and selling standards, department operations, fashion and product knowledge, team recruitment and development, scheduling, and communication. It also ensures store procedures and legal requirements are followed, maintains visual and commercial presentation and stock routines, supports in-store omnichannel and technology services, and is responsible for opening and closing the store daily.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and able to find analytical solutions.
Capable of working with numbers and managing statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Manage the total omnichannel customer experience in the store, ensuring visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service and active selling across the store.
Identify department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
Manage the department cost-efficiently and ensure fitting room, checkout, transaction, returns, exchanges, administrative, and operational routines are correct.
Keep current on fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and participate in relevant onboarding, training, and development processes.
Collaborate with the in-store Visual Merchandiser team and exchange feedback with colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas; ensure high-quality visual and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting room routines meet internal standards using available tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and ensure a consistent price perception throughout the store.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.