Department Manager - Killeen Mall

H&M • Killeen, TX

2d • Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, analyzing sales, and creating plans to optimize results and profits.

The manager oversees the department’s customer experience, sales, visual and commercial presentation, staffing, team development, planning, scheduling, and store operations. Responsibilities include ensuring company standards and legal requirements are followed, maintaining store and back-of-house conditions, managing stock and garment presentation, and overseeing daily store opening and closing. The role also supports H&M’s customer loyalty, in-store sustainability initiatives, and omnichannel services.

Requirements

• Strong leadership skills and enjoyment of taking responsibility for others.
• Ambitious and an effective communicator.
• Supportive and capable of finding analytical solutions.
• Able to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric.

Responsibilities

• Oversee the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
• Represent the H&M brand positively in customer interactions and ensure teams provide customer service, product knowledge, and fashion information.
• Assess department strengths and commercial opportunities, analyze sales and budget goals, and develop plans to optimize results and profits.
• Ensure the team promotes the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, returns, exchange, and administrative routines.
• Stay current on fashion, trends, brands, products, competitors, and relevant influencers.
• Recruit, onboard, evaluate, manage performance, plan succession, upskill, and develop the team.
• Plan and schedule the team, communicate regularly with store colleagues, and collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback, share knowledge, and participate in relevant onboarding, training, and development opportunities.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Ensure high-quality fashion, visual and commercial product presentation and garment care.
• Maintain stock levels and provide allocation input to the Area team.
• Oversee the garment cycle from delivery through presentation and ensure fitting room routines meet internal standards.
• Maintain in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs in accordance with global and local strategies and requirements.
• Maintain back-of-house information, health and safety, and tidiness for colleagues.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Colleague Resource Groups and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed