Department Manager - Oglethorpe Mall

H&M Group•Savannah, GA

4d•$21 - $24•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative, entrepreneurial culture. The role is responsible for delivering an excellent operational, visual, and omnichannel customer experience; understanding store performance and competitive opportunities; and analyzing sales to create plans that optimize results and profits. The manager oversees customer service, sales and budget goals, merchandising and fashion presentation, stock and garment routines, store operations, and administrative requirements. They recruit, onboard, develop, evaluate, and schedule team members, communicate regularly with colleagues, and ensure store procedures, routines, and legal requirements are followed. They also collaborate with the Visual Merchandiser team and are responsible for daily store opening and closing. This is an hourly, non-exempt position. The expected base salary range is $20.90–$24.04 per hour. The posting notes that the listed responsibilities are not exhaustive and that additional duties may be assigned.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious and an effective communicator.
Be supportive and an analytical solution finder.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Own the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service throughout the store.
Identify departmental strengths and commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team actively promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares relevant product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team, exchange feedback with colleagues, and collaborate and plan with the in-store Visual Merchandiser team.
Plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the full garment cycle from delivery through presentation and ensure fitting room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local strategies and market or regional requirements.
Keep back-of-house areas updated and maintained for colleagues, including key information, health and safety, and tidiness.
Open and close the store daily.