Retail Equipment Services Technician (Mon-Wed 11am-7pm)
About The Position
The Equipment Services Technician builds, maintains, inspects, and repairs specialized equipment purchased or serviced through the service department. The technician also learns sales and register functions to help provide an elevated customer experience at the House of Sport location. The role includes servicing bicycles and snow equipment, diagnosing equipment faults and wear, estimating and explaining needed or recommended repairs, assembling new equipment, and partnering with a lead technician on quality checks. The technician also assists athletes with product and accessory recommendations, supports sales-floor customer service, and helps maintain shop workflow and records.
Requirements
- Excellent bicycle assembly skills.
- Ability to adjust to priorities and manage time wisely.
- Ability to prepare routine administrative paperwork.
- Ability to communicate effectively.
Responsibilities
- Assemble, maintain, inspect, and repair action sports equipment in accordance with athlete needs and company and vendor standards.
- Perform bicycle services ranging from minor to advanced repairs, including replacing parts, fitting accessories, conducting safety checks, and cleaning, degreasing, and lubricating bicycles and components.
- Service snow equipment through base cleaning, sharpening, waxing, brushing, polishing, preparation, and detuning tips and tails.
- Diagnose equipment faults, damage, and wear; provide accurate estimates and explain whether repairs are essential or recommended.
- Assemble new equipment and partner with the lead to perform quality checks before handing equipment off to the explorer.
- Learn and use sales and register functions to support the customer experience.
- Assess athlete needs and recommend suitable products and services.
- Support company selling and customer-service standards by creating a friendly environment, greeting and acknowledging athletes, and maintaining product knowledge.
- Assist athletes with accessory purchases and recommendations as needed.
- Identify and inform management of opportunities to improve shop workflow and productivity while maintaining or improving service quality.
- Maintain complete and accurate shop records and record-keeping systems.
- Complete other tasks assigned by management.
Benefits
- The company offers a generous suite of benefits and complies with state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
