Retail Display Installer - Technology

2020 Companies•Indianapolis, IN

10d•Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared-services projects in partnership with and under the guidance of the Shared Services Field Management team. The role covers display installation, general merchandising, and break-fix repairs, with an emphasis on reliable execution, communication, leadership, follow-through, and coordination across local, regional, and division-wide work. The representative may work independently or lead teams, travel to assigned locations, and support projects across different company divisions. Work schedules and locations may vary based on store and client requirements, including early mornings, late nights, overnight work, weekends, and holidays. Representatives are expected to complete an average of 30 fieldwork hours per week over a 12-month period.

Requirements

Must be at least 18 years old and authorized to work in the United States.
Flexible availability Monday through Friday, with weekend and holiday availability as needed; early-morning and late-night availability may also be required.
Maintain an average of at least 30 hours of fieldwork per week over a 12-month period.
Ability to climb a ladder up to 10 feet high and safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp items, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication skills, primarily by phone, text, and email.
High school diploma or equivalent is typically required.
Must own an Android or Apple mobile device for uploading photos and data and be able to independently navigate communication platforms and applications.
Must complete training assignments and tasks within designated timeframes and work collaboratively and autonomously.
Reliable transportation, a valid driver's license, and proof of insurance are required.
Willingness and ability to travel up to 60% of the year and work overnight, early-morning, and holiday hours as needed.
Strong leadership, professional communication, and presentation skills; sound judgment, decision-making, and problem-solving ability; autonomy, time management, and reporting skills; and the ability to lead a team with consistent open communication.

Nice To Haves

Previous retail or merchandising experience is beneficial but not mandatory.
Installation and merchandising experience preferred.
Proficiency with assorted hand and power tools preferred.
Ability to follow planograms (POGs), directives, and secondary communications preferred.

Responsibilities

Participate in and occasionally lead shared-services activities across local, regional, and division-wide markets, tracking and executing work accurately.
Communicate consistently with field management, field representatives, leadership, and internal and external stakeholders, typically within 24 hours of contact.
Complete an average of 30 hours of fieldwork per week over a 12-month period and keep availability information accurate and current.
Complete assigned jobs by their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Install and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests; and perform break-fix repairs.
Lead early, overnight, and early-morning projects, including installations with teams of two or more, and provide feedback on solutions.
Manage virtual software teams and support successful completion of related tasks and timelines.
Work independently and lead teams in a fast-paced environment; participate in required training and certification programs.
Accurately track, manage, record, and communicate activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members, and help ensure team goals and job timelines are met.
Follow up on timecard submission timelines and report anomalies daily with needed corrections.
Implement shared-services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with shared-services colleagues, local and regional markets, clients, and other stakeholders; act as a leader and mentor.
Travel to assigned locations throughout the market and region, supporting local and regional teams with projects assigned to the shared-services division.
Represent the company professionally, foster respectful and transparent communication, and work across divisions and cross-functional processes to support operational success.
Meet and continually improve customer and client satisfaction according to field KPIs determined by field management, respond to feedback, and address and course-correct behaviors.
Complete other tasks assigned by the Shared Services Manager within the specified timeframe.
Identify and communicate operational challenges and offer solutions and process improvements.