Retail Display Installer - Technology

2020 Companies • Las Vegas, NV

13d • Onsite

About The Position

2020 Companies is hiring a merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role combines display installation, break-fix repairs, general merchandising, project coordination, team leadership, and communication across local and regional markets. The position is listed as “Per Required Need,” with dates from November 16 through February.

The representative installs and builds displays, end caps, and fixtures; maintains displays according to planograms and client requests; performs repairs; and supports projects across assigned market and regional locations. The role also includes leading teams, coordinating schedules and timelines, tracking work through designated systems, and supporting customer and client satisfaction. Weekly hours and locations may vary, with early mornings, overnight work, weekends, and holidays as required. The description calls for an average of 30 fieldwork hours per week within a 12-month period and travel of up to 60% of the year.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• Flexible Monday-through-Friday availability, with weekend, holiday, early-morning, and late-night availability as needed.
• Maintain an average minimum of 30 hours of fieldwork within a 12-month period.
• Ability to adapt to changing tasks and work environments.
• Effective communication primarily by phone, text, and email, with timely updates to teams and management.
• High school diploma or equivalent is typically required.
• Must own an Android or Apple mobile device for uploading photos and data.
• Ability to independently use communication platforms and applications.
• Must complete training assignments and tasks within designated timeframes and work collaboratively and autonomously.
• Reliable transportation, a valid driver’s license, and proof of insurance.
• Willingness and ability to travel up to 60% of the year and work overnight, early-morning, and holiday hours as needed.
• Strong leadership, professional communication, and presentation skills.
• Sound decision-making, good judgment, and effective problem-solving ability.
• Ability to work autonomously with excellent time-management and reporting skills.
• Ability to lead a team, foster a results-driven environment, and maintain open communication.
• Ability to climb a ladder up to 10 feet, safely lift and carry up to 60 pounds, kneel, walk, crouch, bend, handle or grasp objects, and reach overhead.

Nice To Haves

• Previous retail or merchandising experience is beneficial but not mandatory.
• Installation and merchandising experience preferred.
• Proficiency using assorted hand and power tools preferred.
• Ability to follow planograms (POGs), directives, and secondary communication preferred.

Responsibilities

• Participate in and occasionally lead local, regional, and division-wide shared services activities, accurately tracking and executing work across markets.
• Communicate consistently with field services management, Field Representatives, leadership, and internal and external stakeholders, typically within 24 hours of contact.
• Complete an average of 30 hours of field work per week within a 12-month period and keep availability current and accurate.
• Complete assigned jobs on or before scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
• Install and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests; and perform break-fix repairs.
• Lead early, overnight, early-morning, and team installations, and provide feedback and solutions for projects.
• Manage virtual software teams and ensure related tasks and timelines are completed successfully.
• Work independently and lead teams in a fast-paced environment; provide daily communication, direction, training, and guidance to team members.
• Assist teammates and help meet weekly and monthly job timelines and team goals.
• Follow up on accurate timecard submissions and report anomalies daily with needed corrections.
• Implement shared services initiatives in alignment with organizational goals and timelines.
• Build and maintain relationships with shared services teams, local and regional markets, clients, and other stakeholders; foster collaboration as a leader and mentor.
• Travel to assigned locations within the market and region and support local and regional teams with shared services projects.
• Represent the company professionally, promote respectful and transparent communication, and work across divisions and cross-functional processes to support operational success.
• Support shared services integration into daily and weekly workflows across different divisions.
• Meet and continually improve customer and client satisfaction according to field KPIs; address and course-correct behaviors and remain open to feedback.
• Complete required training and certification programs and other tasks assigned by the Shared Services Manager within specified timeframes.
• Identify and communicate challenges in shared services field operations and offer solutions and process improvements.

Benefits

• Hourly pay starting at $25 per hour, based on experience and location.
• Next-day on-demand pay through DailyPay.
• Eligible for medical, dental, and vision benefits.
• $50 per month in technology reimbursement.
• Paid time off.
• Paid mileage and drive time.
• Flexible scheduling.
• Variety of job tasks.
• Career pathing and growth opportunities.
• Paid holidays, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED