Retail Display Installer - Technology

2020 Companies•Phoenix, AZ

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared-services projects in partnership with and under the guidance of the Shared Services Field Management team. The role focuses on project execution, communication, leadership, follow-through, and coordination across the shared services division. Tasks include break-fix repairs, display installation, and general merchandising. Work hours and locations may vary weekly according to store and client needs, and the role includes travel to assigned locations within the market and region. The position averages 30 hours of field work per week over a 12-month period and may involve early-morning, overnight, weekend, and holiday assignments. The representative may lead and complete installations, manage team tasks and timelines, communicate with field management and stakeholders, and help ensure customer and client satisfaction. The position requires independent work as well as team leadership, training, and collaboration across markets and company divisions.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
Must have flexible Monday-through-Friday availability, with weekend and holiday availability as needed.
Must be available for early-morning and late-night work as needed.
Must maintain an average of at least 30 hours of field work per week over a 12-month period.
Ability to climb a ladder up to 10 feet high.
Ability to safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp items, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication skills, primarily by phone, text, and email.
High school diploma or equivalent is typically required.
Must own an Android or Apple mobile device for uploading photos and data.
Ability to navigate communication platforms and applications independently.
Must complete assigned training within the designated timeframe and work both collaboratively and autonomously.
Must have reliable transportation, a valid driver's license, and proof of insurance.
Willingness and ability to travel up to 60% of the year.
Ability to work overnight, early-morning, and holiday hours as needed.
Strong leadership, professional communication, and presentation skills.
Ability to make sound decisions, exercise good judgment, and solve problems effectively.
Ability to work autonomously with strong time-management and reporting skills.
Ability to lead a team, foster a results-driven environment, and maintain open communication.
Ability to identify and communicate operational challenges and propose solutions or process improvements.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency with assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

Participate in and occasionally lead shared-services activities across local, area, and division-wide markets; track and execute work accurately.
Maintain consistent communication with field services management, Field Representatives, leadership, and internal and external stakeholders, typically responding within 24 hours.
Complete an average of 30 hours of field work per week over a 12-month period and keep availability updated.
Complete assigned jobs by their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Install and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Perform break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, and team installations, including projects involving two or more people, and provide solution feedback.
Manage virtual software teams and ensure related tasks and timelines are completed successfully.
Work independently and lead teams in a fast-paced environment; complete required training and certification programs.
Track, manage, record, and communicate activity through designated systems and workflows.
Provide team members with daily communication, direction, training, and guidance; help ensure role clarity and answer questions.
Assist team members and contribute to meeting weekly and monthly job timelines and goals.
Follow up on accurate timecard submission and report anomalies daily with necessary corrections.
Implement shared-services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with the shared-services team, local and regional markets, clients, and other stakeholders; foster collaboration as a leader and mentor.
Travel to assigned locations in the market and region, and support local and regional teams in executing shared-services projects.
Represent the company professionally, foster a positive work environment, and communicate transparently and respectfully.
Work across company divisions and cross-functional processes to support operational alignment and success.
Monitor customer and client satisfaction against field KPIs and identify opportunities to improve or correct performance.
Complete other tasks assigned by the Shared Services Manager within the specified timeframe.