Retail Display Installer - Technology

2020 Companies•Newhall, CA

12d

About The Position

2020 Companies is seeking reliable, detail-oriented, self-motivated Retail Installation and Merchandising Specialists to represent leading technology and consumer brands at retail locations. The role involves independently completing installation, merchandising, repair, and technology-related assignments at different retail venues, generally within 90 miles of the worker’s residence. Workers use mobile applications and digital instructions to schedule and document assignments, maintain communication with field services management, meet project deadlines, and build relationships with retailers, clients, and internal teams. Assignments include installing and updating fixtures, shelving, endcaps, and displays; completing resets, store build-outs, remodels, and repairs; following planograms and client directives; servicing display technology; and updating device software. Workers document completed work with forms, surveys, and photos, maintain a safe and organized work area, and may assist teammates or participate in early-morning and multi-person installations. Hours and locations can vary according to available assignments and business needs. The position offers flexible scheduling, but hours are not guaranteed; workers must provide at least 20 hours of availability for field assignments in a rolling 30-day period.

Requirements

Must be at least 18 years old and authorized to work in the United States.
High school diploma or equivalent is typically required.
Must have a valid driver's license, current auto insurance, and reliable personal transportation.
Must be willing and able to travel up to 90 miles from home for assignments.
Must maintain at least 20 hours of availability for field assignments within a rolling 30-day period.
Must own an Android or Apple smartphone with a current operating system and active data plan, and be able to download apps, follow digital instructions, connect to the internet, and upload photos and data.
Must be comfortable using hand tools and technology and able to navigate communication platforms and applications independently.
Must provide and use a Phillips-head and flat-head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB with USB-A/C adapter.
Must be able to climb a ladder up to 10 feet.
Must be able to safely lift and carry up to 60 pounds and perform physical tasks including kneeling, walking, crouching, bending, grasping, reaching overhead, and repetitive work.
Must be adaptable to changing tasks and work environments and able to follow planogram directives and secondary communications.
Must communicate effectively by phone, text, and email, and provide timely updates to field services management.
Must be capable of working independently and collaboratively, managing time, reporting activity, making sound decisions, exercising good judgment, and solving problems.
Must complete assigned training and certification tasks within the designated time frame.
Must successfully complete background, Motor Vehicle Record, and drug screenings in accordance with applicable state laws.
Must have flexible availability for weekday assignments and be available for weekends, holidays, early mornings, and late nights as needed.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency using hand and power tools.

Responsibilities

Install, assemble, build, and update retail fixtures, shelving, endcaps, and displays.
Complete retail resets, store build-outs, remodels, and display repairs.
Follow planograms, schematics, client-specific merchandising directives, and other provided instructions.
Install and service TVs, interactive displays, kiosks, and other retail display equipment.
Update operating systems and software on display devices and manage related virtual software tasks.
Install or replace graphics, pricing cards, SD cards, and other marketing materials.
Troubleshoot and repair hardware, displays, fixtures, and other equipment to ensure proper operation.
Complete required forms, images, and surveys for each assignment before leaving the job site.
Capture and upload photos and other assignment data using designated mobile applications and systems.
Complete assigned jobs fully and by the scheduled end date; accept and schedule assigned jobs within 48 hours of receipt.
Keep availability accurate and respond to field services management, typically within 24 hours of contact.
Track and report activity, submit timecards accurately and on time, and report anomalies and necessary corrections.
Maintain a clean, organized, and safe work area and represent the client and company professionally.
Participate in early-morning and team installations, provide solution feedback, and assist other team members as needed.
Work with shared services teams and other stakeholders to meet goals, identify improvements, communicate solutions, and support operational efficiency.
Build and maintain relationships with internal teams, clients, retailers, field representatives, and other stakeholders.
Support customer and client satisfaction and established field performance indicators; provide and receive feedback.
Complete required training and certification programs within designated time frames.