Retail Display Installer - Technology

2020 Companies•Phoenix, AZ

4d•Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role involves display installation, general merchandising, break-fix repairs, project coordination, communication, and leadership across local and regional markets. The representative installs and builds displays, end caps, and fixtures; maintains displays according to planograms and client requests; leads projects and teams; and coordinates tasks, schedules, and timelines. The role includes travel to assigned locations, variable weekly hours, and the possibility of weekend, holiday, early-morning, late-night, and overnight assignments. Representatives are expected to average at least 30 hours of field work per week over a 12-month period.

Requirements

Must be at least 18 years old and authorized to work in the United States.
Flexible Monday-through-Friday availability, with weekend and holiday availability as needed.
Availability for early-morning and late-night work as needed, and ability to maintain an average of at least 30 fieldwork hours per week over a 12-month period.
Ability to climb a ladder up to 10 feet high and safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp items, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication skills, primarily using phone, text, and email, to coordinate work and provide updates.
High school diploma or equivalent is typically required.
Ability to complete training assignments and tasks within designated timeframes and work both collaboratively and autonomously.
Reliable transportation, a valid driver’s license, and proof of insurance.
Willingness and ability to travel up to 60% of the year and work overnight, early-morning, and holiday hours as needed.
Superior leadership and professional communication and presentation skills.
Sound decision-making, good judgment, effective problem-solving, autonomy, time management, and reporting skills.
Ability to lead a team, foster a results-driven environment, and maintain open communication.
Ability to identify, address, and communicate field-operation challenges and offer solutions or process improvements.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communication.

Responsibilities

Participate in and occasionally lead shared services activities across local, area, and division-wide markets, accurately tracking and executing work.
Maintain consistent communication with field management, Field Representatives, leadership, and stakeholders, generally responding within 24 hours.
Complete an average of 30 hours of field work per week over a 12-month period and keep availability updated.
Complete assigned jobs on or before scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Perform break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, and early-morning projects, including installations involving teams of two or more, and provide solution feedback.
Manage virtual software teams and ensure successful execution of related tasks and timelines.
Work independently and lead teams in a fast-paced environment.
Complete training and certification programs within designated timeframes.
Track, manage, record, and communicate activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members, and help ensure team goals and timelines are met.
Follow up on timecard submission timelines and report anomalies and required corrections daily.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with the shared services team, local and regional markets, clients, and other stakeholders.
Mentor and foster collaboration and communication across the organization, particularly within the local market and with direct supervisors.
Travel to assigned locations within the market and region, supporting local and regional teams with shared services projects.
Represent the company professionally, promote respectful and transparent communication, and contribute to a positive work environment.
Work across company divisions and cross-functional processes to support alignment and operational success.
Meet and continually improve customer and client satisfaction according to shared services field KPIs.
Identify opportunities to correct behaviors, remain open to feedback, and communicate operational challenges and potential improvements.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.