Retail Display Installer - Technology

2020 Companies•Atlanta, GA

25d•Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role focuses on project execution, communication, leadership, follow-through, and coordination. Work includes break-fix repairs, display installation, and general merchandising across assigned market and regional locations. The position requires a flexible schedule that may vary by week and include early mornings, late nights, overnight work, weekends, and holidays as required by store or client needs. Travel may reach 60% of the year. The representative may lead projects and teams, install and build displays and fixtures, maintain displays according to planograms or client requests, and coordinate related software-team tasks. They are expected to track work and availability, meet project timelines, communicate promptly with management and stakeholders, and support team members through direction, training, and guidance. The role also involves working across divisions, supporting customer and client satisfaction, completing required training, and traveling to assigned locations. The role offers hourly pay starting at $21, based on experience and location; on-demand next-day pay through DailyPay; eligibility for medical, dental, and vision benefits; $50 per month in technology reimbursement; paid time off; paid mileage and drive time; flexible scheduling; and career growth opportunities.

Requirements

Must be at least 18 years old due to insurance requirements.
Must be authorized to work in the United States.
Flexible availability Monday through Friday, with weekends and holidays as needed; early-morning and late-night availability may be required.
Maintain an average of at least 30 hours of fieldwork within a 12-month period.
Ability to climb a ladder up to 10 feet high and safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp objects, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication skills, primarily by phone, text, and email, and ability to provide timely updates to the team and management.
High school diploma or equivalent is typically required.
Own an Android or Apple mobile device capable of uploading photos and data.
Ability to independently navigate communication platforms and applications.
Complete all assigned training tasks within the designated timeframe and work collaboratively and autonomously.
Reliable transportation, a valid driver's license, and proof of insurance.
Willingness and ability to travel up to 60% of the year and work overnight, early-morning, and holiday hours as needed.
Strong leadership, professional communication, and presentation skills.
Ability to make sound decisions, exercise good judgment, and solve problems effectively.
Ability to work autonomously with strong time-management and reporting skills.
Ability to lead a team, foster a results-driven environment, and maintain open communication.
Ability to identify and communicate operational challenges and suggest solutions and process improvements.

Nice To Haves

Previous retail or merchandising experience is beneficial but not mandatory.
Installation and merchandising experience.
Proficiency using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

Execute and coordinate shared services projects across local, area, and division-wide markets, accurately tracking work and ensuring timely completion.
Communicate consistently with field services management, Field Representatives, leadership, and other stakeholders, typically responding within 24 hours.
Complete an average of 30 hours of field work per week within a 12-month period and keep availability accurate and updated.
Complete assigned jobs on or before their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Conduct break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, and early-morning projects, including installations involving teams of two or more, and provide solution feedback.
Manage virtual software teams and ensure related tasks and timelines are successfully executed.
Work independently and lead teams in a fast-paced environment; provide daily communication, direction, training, and guidance to team members.
Help meet weekly and monthly team job timelines and follow up on timecard submissions and reporting anomalies.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with shared services teams, local and regional markets, clients, and other stakeholders; act as a leader and mentor.
Travel to assigned market and regional locations and support local and regional teams with projects and programs.
Represent the company professionally, foster respectful communication and a positive work environment, and work across divisions and cross-functional processes.
Support customer and client satisfaction and improvement according to field KPIs established by field management; address and course-correct behaviors and remain open to feedback.
Complete required training and certification programs and accurately record and communicate activity through designated systems and workflows.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.