Retail Display Installer - Technology

2020 Companies•Las Vegas, NV

13d•Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects with guidance from the Shared Services Field Management team. The role combines display installation, break-fix repairs, general merchandising, project coordination, communication, and team leadership. The position is listed for November 16 through February and is based in the Las Vegas South market. Work locations, hours, and tasks may vary according to store and client needs. The role requires travel to assigned locations within the market and region, with travel of up to 60% of the year. The representative installs and maintains displays, end caps, and fixtures; follows planograms and client requests; coordinates schedules and project timelines; communicates with management, team members, clients, and other stakeholders; and may lead teams or projects, including early-morning and overnight installations. The position also involves training, accurate activity and timecard reporting, and contributing to customer and client satisfaction.

Requirements

Must be at least 18 years old and authorized to work in the United States.
Flexible availability Monday through Friday, with weekend, holiday, early-morning, and late-night availability as needed.
Maintain an average minimum of 30 hours of fieldwork within a 12-month period.
Ability to climb a ladder up to 10 feet and safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp objects, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication skills, primarily by phone, text, and email.
High school diploma or equivalent is typically required.
Own an Android or Apple mobile device for uploading photos and data.
Ability to navigate communication platforms and applications independently.
Ability to work collaboratively and autonomously.
Reliable transportation, a valid driver's license, and proof of insurance.
Willingness and ability to travel up to 60% of the year and work overnight, early-morning, and holiday hours as needed.
Strong leadership, professional communication, and presentation skills.
Sound judgment, decision-making, and problem-solving abilities.
Excellent time management and reporting skills, including the ability to work autonomously.
Ability to lead teams, foster a results-driven environment, and maintain open communication.
Ability to identify and communicate operational challenges and offer solutions and process improvements.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

Participate in and occasionally lead shared services activities across local, regional, and division-wide markets, accurately tracking and executing work.
Respond to field services management and Field Representatives within 24 hours of contact, and maintain consistent communication with leadership and stakeholders.
Complete an average of 30 hours of field work per week within a 12-month period and keep availability information current.
Complete assigned jobs by their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Conduct break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, and early-morning projects, including installations involving teams of two or more, and provide solution feedback.
Manage virtual software teams and ensure related tasks and timelines are completed successfully.
Work independently and lead teams in a fast-paced environment.
Complete training and certification programs and assigned training tasks within required timeframes.
Track, manage, record, and communicate work activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members; help resolve questions and clarify roles.
Support team goals and job timelines, assist other team members, and follow up on timecard submissions and reporting anomalies.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build relationships with shared services teams, local and regional markets, clients, and other stakeholders; foster collaboration and communication.
Travel to assigned locations within the market and region and support local and regional teams with shared services projects.
Represent the company professionally, promote respectful communication, and work across divisions and cross-functional processes.
Meet and continually improve customer and client satisfaction according to field KPIs; respond to feedback and correct behaviors when appropriate.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.