Retail Display Installer – Technology

2020 Companies • Cleveland, OH

29d • Onsite

About The Position

2020 Companies is seeking reliable, detail-oriented, self-motivated Retail Installation & Merchandising Specialists to represent brands including Dell, Intel, Dyson, Google, and HP. The role involves independently completing retail installation, merchandising, repair, and technology-display assignments at retail venues within up to 90 miles of the employee’s residence. Work is scheduled around client and project needs, with flexible self-scheduling opportunities and assignments generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m. Hours depend on available assignments and are not guaranteed; at least 20 hours of availability for field assignments must be maintained within a rolling 30-day period.

The installer builds, updates, and repairs retail fixtures and technology displays, follows planograms and client directives, updates display-device software, and documents completed work through mobile applications and uploaded photos. The role requires reliable transportation, a personal vehicle, a valid driver’s license, current auto insurance, a smartphone with an active data plan, and the ability to use specified hand tools. Assignments may involve early mornings, late nights, weekends, or holidays as needed. Candidates must complete background, driving-record, and drug screenings in accordance with applicable state laws.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent is typically required.
• Must have a valid driver's license, current auto insurance, and reliable personal transportation.
• Must be willing and able to travel up to 90 miles from home for assignments.
• Must maintain at least 20 hours of availability for field assignments within a rolling 30-day period.
• Must be comfortable using hand tools, technology, mobile applications, and digital work instructions.
• Must own an Android or Apple smartphone with a current operating system and active data plan, and be able to download apps, access the internet, clock in and out, and upload photos and data.
• Must provide and use a Phillips-head screwdriver, flat-head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB with USB-A/C adapter.
• Must be able to climb a ladder up to 10 feet.
• Must be able to safely lift and carry up to 60 pounds.
• Must be able to kneel, walk, crouch, bend, handle or grasp, reach overhead, and perform repetitive physical tasks.
• Must have flexible availability for weekday assignments and be available for weekends, holidays, early mornings, and late nights as needed.
• Must be adaptable to changing tasks and work environments and able to work both independently and collaboratively.
• Must have effective professional communication skills, primarily by phone, text, and email.
• Must demonstrate sound judgment, problem-solving, time management, leadership, and accurate reporting skills.
• Must respond consistently to field services management, typically within 24 hours or as required by the assignment.
• Must complete all required training assignments and tasks within designated timeframes.
• Must successfully complete background, Motor Vehicle Record, and drug screenings in accordance with applicable state laws.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency using hand and power tools.
• Ability to follow planogram directives and secondary communications.

Responsibilities

• Install, assemble, build, update, and repair retail fixtures, shelving, endcaps, displays, kiosks, and other display equipment.
• Complete retail resets, store build-outs, remodels, and display repairs.
• Follow planograms, schematics, client-specific merchandising directives, and other provided instructions accurately.
• Install and service TVs, interactive displays, and other retail display equipment, including updating device operating systems and software.
• Install and replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot hardware and display issues and conduct break-fix repairs to keep displays and fixtures functioning.
• Complete required forms, images, surveys, and other job documentation before leaving each job site.
• Capture and upload photos and data using a smartphone and designated applications or systems.
• Accept and schedule assigned jobs within 48 hours of receipt, keep availability current, and complete assignments by their scheduled end dates.
• Communicate consistently with field services management, typically within 24 hours, and report daily anomalies or needed timecard corrections.
• Track, record, and communicate work activity through designated systems and workflows.
• Participate in early-morning and team installations, provide solution feedback, and assist other team members as needed.
• Work with shared-services teams and cross-functional partners to support operational goals, identify improvements, and drive solutions.
• Build and maintain professional relationships with internal teams, clients, retailers, field representatives, and other stakeholders.
• Support customer and client satisfaction and established field performance indicators, and give and receive feedback.
• Maintain a clean, organized, and safe work area and represent the company and its clients professionally.
• Complete required training and certification assignments within designated timeframes.
• Submit timecards accurately and meet assignment timelines.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Paid training.
• Most major holidays off.
• Flexible field assignments with a variety of retail clients and projects.
• Long-term career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED