Retail Display Installer - Technology

2020 Companies•Columbus, OH

9d•Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role involves display installation, break-fix repairs, and general merchandising, with an emphasis on execution, communication, leadership, follow-through, and coordination. Work takes place at assigned locations across the market and region, with schedules and locations that may vary weekly according to store and client requirements. The representative completes assigned work independently and leads teams on projects, including early, overnight, and team-based installations. The role also involves coordinating with field management, other representatives, clients, and stakeholders; providing team direction and training; supporting project timelines; and tracking activity through designated systems and workflows. Representatives are expected to maintain availability, accept assigned jobs promptly, and communicate consistently with management and stakeholders. The position requires an average of at least 30 hours of fieldwork per week over a 12-month period, reliable transportation, a valid driver's license and proof of insurance, and willingness to travel up to 60% of the year. Schedules may include weekends, holidays, early mornings, late nights, and overnight assignments as needed. Applicants must be at least 18 and authorized to work in the United States. A high school diploma or equivalent is typically required; prior retail or merchandising experience is beneficial but not mandatory.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
High school diploma or equivalent is typically required.
Flexible availability Monday through Friday, with weekend and holiday availability as needed.
Availability for early morning, late-night, and overnight work as needed.
Maintain an average of at least 30 hours of fieldwork per week over a 12-month period.
Ability to climb a ladder up to 10 feet high.
Ability to safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp items, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication, primarily by phone, text, and email.
Ability to complete training assignments within designated time frames and work collaboratively and autonomously.
Reliable transportation, a valid driver's license, and proof of insurance.
Willingness and ability to travel up to 60% of the year.
Strong leadership, professional communication, and presentation skills.
Ability to make sound decisions, exercise good judgment, and solve problems effectively.
Ability to work autonomously with strong time management and reporting skills.
Ability to lead teams, promote results-driven work, and maintain open communication.
Ability to identify and communicate operational challenges and propose solutions or process improvements.
Must own an Android or Apple mobile device for uploading photos and data.
Ability to navigate communication platforms and applications independently.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency in using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

Execute shared services projects in local, area, and division-wide markets, tracking and completing work accurately.
Communicate consistently with field services management, Field Representatives, leadership, and internal and external stakeholders, typically within 24 hours of contact.
Complete an average of 30 hours of fieldwork per week over a 12-month period and keep availability current.
Accept and schedule assigned jobs within 48 hours of receipt and complete jobs on or before their scheduled end dates.
Install, build, and maintain displays, end caps, and fixtures according to planograms and client requests.
Perform break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, and team-based installations, including projects involving two or more people, and provide solution feedback.
Manage virtual software teams and coordinate related tasks and timelines.
Work independently and lead teams in a fast-paced environment.
Complete required training and certification programs within designated time frames.
Track, manage, record, and communicate activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members, and help ensure team goals and job timelines are met.
Follow up on timecard submission timelines and report anomalies with needed corrections.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with team members, local and regional markets, clients, and other stakeholders.
Travel to assigned locations in the market and region and support local and regional teams with shared services projects.
Represent the company professionally, foster a positive work environment, and communicate transparently and respectfully.
Work across company divisions and cross-functional processes to support operational alignment and success.
Monitor customer and client satisfaction against field KPIs and identify opportunities for improvement or course correction.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.