Retail Display Installer - Technology

2020 Companies•Indianapolis, IN

11d

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role combines display installation, break-fix repairs, general merchandising, project coordination, communication, leadership, and follow-through. The representative may work independently or lead teams, and is expected to complete an average of 30 hours of field work per week over a 12-month period. Work hours and locations may vary weekly according to store and client requirements. Assignments may include weekends, holidays, early mornings, late nights, overnight work, and travel to assigned locations across the market and region. The role requires leading and coaching team members, managing project timelines, tracking work through designated systems, and supporting shared services initiatives and cross-functional operations. The starting hourly pay is $20, based on experience and location. Benefits and other offerings include next-day pay on demand through DailyPay, eligibility for medical, dental, and vision benefits, a monthly technology reimbursement, paid time off, paid mileage and drive time, flexible scheduling, and career growth opportunities.

Requirements

Must be at least 18 years old and authorized to work in the United States.
Flexible Monday-through-Friday availability, with weekend and holiday availability as needed.
Availability for early-morning and late-night work as needed, including overnight, early-morning, and holiday assignments.
Maintain an average of at least 30 hours of field work per week within a 12-month period.
Ability to climb a ladder up to 10 feet high and safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend over, handle or grasp items, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication skills, primarily by phone, text, and email, to coordinate work and provide updates.
High school diploma or equivalent is typically required.
Ability to work collaboratively and autonomously, with strong time management and reporting skills.
Must own an Android or Apple mobile device to upload photos and data.
Ability to independently use communication platforms and applications.
Must complete assigned training and tasks within designated time frames.
Must have reliable transportation, a valid driver's license, and proof of insurance.
Willingness and ability to travel up to 60% of the year.
Superior leadership, professional communication, and presentation skills.
Ability to make sound decisions, exercise good judgment, and solve problems effectively.
Ability to lead a team, foster a results-driven environment, and maintain open communication.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

Participate in and occasionally lead shared services activities within local, area, and division-wide markets, ensuring accurate tracking and execution.
Communicate consistently with field services management and Field Representatives, generally responding within 24 hours.
Complete an average of 30 hours of field work per week over a 12-month period and keep availability information accurate and up to date.
Complete assigned jobs by their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Conduct break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, and early-morning projects, including installations involving teams of two or more, and provide solution feedback.
Manage virtual software teams and ensure related tasks and timelines are completed successfully.
Work independently and lead teams in a fast-paced environment.
Complete training and certification programs within designated time frames.
Track, manage, record, and communicate activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members, and help ensure team goals and job timelines are met.
Follow up on timecard submission timelines and report anomalies daily with needed corrections.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with the shared services team, local and regional markets, clients, and other stakeholders.
Serve as a leader and mentor, fostering collaboration and communication across the organization, especially within the local market and with direct supervisors.
Travel to assigned locations within the market and region and support local and regional teams in executing shared services projects.
Represent the company professionally, promote a positive work environment, and maintain transparent and respectful communication.
Work across company divisions and cross-functional processes to support alignment and operational success.
Lead and perform tasks across different divisions and integrate shared services into daily and weekly workflows.
Meet and continually improve customer and client satisfaction according to field KPIs established by field management.
Identify opportunities to correct behaviors, remain open to feedback, and communicate operational challenges with proposed solutions and process improvements.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.