Retail Display Installer - Technology

2020 Companies • Norfolk, VA

26d • Onsite

About The Position

2020 Companies is seeking reliable, detail-oriented, and self-motivated Retail Installation & Merchandising Specialists to represent leading brands including Dell, Intel, Dyson, Google, and HP. The role involves independently completing installation and merchandising assignments at retail locations within 90 miles of the employee’s residence. Work is scheduled according to assignment availability and client or project needs, with flexible scheduling and some scheduled shifts. Hours are not guaranteed; employees must provide at least 20 hours of availability for field assignments within a rolling 30-day period.

The position pays $17.25 per hour, with paid drive time and mileage reimbursement. Assignments may include installing, assembling, updating, and repairing fixtures and display equipment; completing store resets, build-outs, and remodels; following planograms and client directives; updating software on display devices; and documenting completed work through mobile applications. Work may involve early mornings, occasional weekends or holidays, and travel up to 90 miles from home. A reliable personal vehicle, valid driver’s license, and current auto insurance are required. Candidates must pass background, motor vehicle record, and drug screenings in accordance with applicable state laws.

The role requires using a smartphone and specified hand tools, completing training and certification programs, and communicating consistently with field services management and other stakeholders. Physical work includes climbing ladders up to 10 feet and safely lifting and carrying up to 60 pounds. A high school diploma or equivalent is typically required; prior retail or merchandising experience is beneficial but not mandatory.

2020 Companies states that it is committed to an inclusive environment and equal employment opportunity, and offers opportunities for career pathing, personal development, and professional stretch assignments.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent is typically required.
• Valid driver's license, current auto insurance, and reliable personal transportation or vehicle.
• Willingness and ability to travel up to 90 miles from home for assignments.
• Provide a minimum of 20 hours of availability for field assignments within a rolling 30-day period.
• Flexible Monday–Friday availability; weekend and holiday availability as needed, with early-morning and late-night availability as needed.
• Ability to climb a ladder up to 10 feet and safely lift and carry up to 60 pounds.
• Ability to kneel, walk, crouch, bend, handle or grasp objects, reach overhead, and perform repetitive physical tasks throughout the day.
• Comfortable using hand tools and technology, following digital instructions, downloading mobile applications, and uploading photos and data.
• Own an Android or Apple mobile device with a current operating system and active data plan, and be able to connect to the internet and navigate communication platforms and applications independently.
• Must provide and use a Phillips-head screwdriver, flat-head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB with USB-A/C adapter.
• Effective professional communication, primarily by phone, text, and email, and ability to coordinate tasks and provide updates.
• Ability to work autonomously and collaboratively with strong time management, reporting, judgment, and problem-solving skills.
• Must complete required training assignments and tasks within designated time frames.
• Must successfully complete background, Motor Vehicle Record, and drug screenings in accordance with applicable state laws.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency using hand and power tools.
• Ability to follow planogram directives and secondary communication.

Responsibilities

• Install, assemble, update, and repair retail fixtures, shelving, endcaps, and displays.
• Complete retail resets, store build-outs, remodels, and display repairs.
• Follow planograms, schematics, client-specific merchandising directives, and other assignment instructions accurately.
• Install and service TVs, interactive displays, kiosks, and other retail display equipment; update operating systems and software on display devices.
• Install or replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot hardware and display issues to ensure equipment functions properly.
• Complete required forms, images, and surveys before leaving each job site; capture and upload photos documenting completed work.
• Maintain clean, organized, and safe work areas and represent clients and the company professionally.
• Respond to field services management and maintain consistent communication, typically within 24 hours of contact; keep availability information accurate and updated.
• Complete assigned jobs fully and on or before scheduled end dates, and accept and schedule assigned jobs within 48 hours of receipt.
• Participate in early-morning and team installations, and provide feedback on solutions.
• Manage virtual software tasks and ensure related work is completed within required timelines.
• Assist other team members and work with shared services teams to meet goals, identify improvements, communicate solutions, and support operational efficiency.
• Build and maintain professional relationships with internal teams, clients, retailers, field representatives, and other stakeholders.
• Meet or improve customer and client satisfaction according to field KPIs; give and receive feedback.
• Submit accurate timecards, report anomalies and required corrections, and track, record, and communicate activity through designated systems and workflows.
• Complete required training assignments, tasks, and certification programs within designated time frames.
• Work independently and collaboratively, adapting to changing tasks and work environments.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Monday–Friday work schedule; no weekends are required in the benefits description.
• Most major holidays off.
• Paid training.
• Flexible field assignments with a variety of retail clients and projects.
• Career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED