Retail Display Installer - Technology

2020 Companies•Las Vegas, NV

12d•Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role focuses on project execution, communication, leadership, task and timeline follow-through, and coordination across the shared services division. Work includes break-fix repairs, display installation, and general merchandising. The position is based in the Las Vegas South market, with assignments across the market and region as needed. The listed work period is November 16 through February. Hours and locations may vary weekly, with an average of 30 hours of fieldwork per week over a 12-month period. The role requires flexibility for early morning, overnight, weekend, and holiday assignments, as well as travel of up to 60% of the year. The representative installs and builds displays, end caps, and fixtures; maintains displays according to planograms and client requests; performs repairs; and may lead projects and teams. The role also includes coordinating and communicating with field management, representatives, clients, and stakeholders; supporting team performance through direction, training, and guidance; tracking work and timecards; and helping ensure project timelines and customer satisfaction. The employee must complete assigned training and certification programs and use designated systems and communication applications to report activity.

Requirements

Must be at least 18 years old and authorized to work in the United States.
Flexible availability Monday through Friday, with weekend and holiday availability as needed.
Availability for early morning and late-night work as needed.
Maintain an average of at least 30 hours of fieldwork within a 12-month period.
Able to climb a ladder up to 10 feet high and safely lift and carry up to 60 pounds.
Able to kneel, walk, crouch, bend, handle or grasp objects, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication skills, primarily by phone, text, and email, to coordinate tasks and provide updates.
High school diploma or equivalent is typically required.
Must own an Android or Apple mobile device to upload photos and data.
Able to navigate communication platforms and applications independently.
Must complete training assignments and tasks within designated time frames and work collaboratively and autonomously.
Reliable transportation, a valid driver’s license, and proof of insurance.
Willingness and ability to travel up to 60% of the year and work overnight, early morning, and holiday hours as needed.
Strong leadership, professional communication, and presentation skills.
Ability to make sound decisions, exercise good judgment, and solve problems effectively.
Able to work autonomously with strong time-management and reporting skills.
Ability to lead a team, foster a results-driven environment, and maintain open communication.
Previous retail or merchandising experience is beneficial but not mandatory.

Nice To Haves

Installation and merchandising experience.
Proficiency with assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

Participate in and occasionally lead activities within local, area, and division-wide shared services projects, ensuring work is accurately tracked and executed.
Respond to field services management and Field Representatives and maintain consistent communication, typically within 24 hours.
Complete an average of 30 hours of fieldwork per week over a 12-month period and keep availability information accurate and up to date.
Complete assigned jobs on or before their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Conduct break-fix repairs to keep displays and fixtures functional.
Lead early projects, overnight and early morning installations, and installations involving teams of two or more; provide solution feedback.
Manage virtual software teams and ensure related tasks and timelines are successfully completed.
Work independently and lead teams in a fast-paced environment.
Complete required training and certification programs within designated time frames.
Track, manage, record, and communicate activity using designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members, and help ensure role clarity and access to job knowledge.
Assist team members and help meet weekly and monthly job timelines and goals.
Follow up on timecard submission timelines and report anomalies daily with needed corrections.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with shared services teams, local and regional markets, clients, and other stakeholders.
Act as a leader and mentor, encouraging collaboration and communication across the organization and local market.
Travel to assigned locations within the market and region and support local and regional teams with shared services projects.
Represent the company professionally, foster a positive work environment, and communicate transparently and respectfully.
Work across company divisions and cross-functional processes to support operational alignment; lead and perform tasks across divisions.
Meet and continually improve customer and client satisfaction according to shared services field KPIs, and address and course-correct behaviors while remaining open to feedback.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.
Identify and communicate operational challenges and offer solutions and process improvements.