Retail Display Installer - Technology

2020 Companies•Columbus, OH

11d

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The position focuses on project execution, communication, leadership, follow-through, and coordination across the shared services division. Tasks include break-fix repairs, display installation, and general merchandising. The role leads and performs work across local and regional markets, including installing and building displays, end caps, and fixtures; maintaining displays to planograms or client requests; and coordinating teams, projects, timelines, and related software workflows. The representative may work independently or lead teams, including early, overnight, and early-morning installations. Work locations and hours may vary, with travel to assigned market and regional locations and up to 60% travel during the year. An average of 30 hours of field work per week is expected over a 12-month period. The representative is expected to communicate consistently with field management, team members, clients, and stakeholders; provide team direction and training; track work and timecards; complete assigned work and training on schedule; and support customer and client satisfaction. The role requires flexible availability, including weekends, holidays, early mornings, and late nights as needed.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
Flexible availability Monday through Friday, with weekend and holiday availability as needed.
Availability for early mornings and late nights as needed, and ability to maintain an average of at least 30 hours of field work within a 12-month period.
Ability to climb a ladder up to 10 feet.
Ability to safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp items, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication primarily by phone, text, and email.
High school diploma or equivalent is typically required.
Ability to complete training assignments and tasks within designated time frames and work collaboratively and autonomously.
Must own an Android or Apple mobile device to upload photos and data.
Ability to independently use communication platforms and applications.
Reliable transportation, a valid driver's license, and proof of insurance.
Willingness and ability to travel up to 60% of the year.
Willingness and ability to work overnight, early-morning, and holiday hours as needed.
Strong leadership, professional communication, and presentation skills.
Ability to make sound decisions, exercise good judgment, and solve problems effectively.
Ability to work autonomously with strong time-management and reporting skills.
Ability to lead a team and foster a results-driven environment with consistent, open communication.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communication.

Responsibilities

Participate in and occasionally lead shared services activities across local, regional, and division-wide markets, tracking and executing work accurately.
Respond to field management and Field Representatives and maintain consistent communication, typically within 24 hours of contact.
Complete an average of 30 hours of field work per week over a 12-month period and keep availability updated.
Complete assigned jobs by their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Conduct break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, and early-morning projects, including installations involving teams of two or more, and provide solution feedback.
Manage virtual software teams and ensure successful execution of related tasks and timelines.
Work independently and lead teams in a fast-paced environment.
Complete training and certification programs within designated time frames.
Track, manage, record, and communicate activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members and help ensure team goals and job timelines are met.
Follow up on timecard submission timelines and report anomalies daily with needed corrections.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with the shared services team, local and regional markets, clients, and other stakeholders.
Act as a leader and mentor, encouraging collaboration and communication across the organization.
Travel to assigned locations within the market and region and support local and regional teams with shared services projects.
Represent the company professionally, foster a positive work environment, and communicate transparently and respectfully.
Work across company divisions and cross-functional processes to support alignment and operational success.
Lead and perform tasks across divisions so shared services work integrates into daily and weekly workflows.
Meet and continually improve customer and client satisfaction according to field KPIs, and address or course-correct behaviors while remaining open to feedback.
Identify and communicate operational challenges and offer solutions or process improvements.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.