Retail Display Installer - Technology

2020 Companies•Atlanta, GA

27d•Onsite

About The Position

2020 Companies is hiring a merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role covers display installation, break-fix repairs, and general merchandising, with an emphasis on execution, communication, leadership, follow-through, and coordination across markets. The representative installs and builds displays, end caps, and fixtures; updates displays according to planograms and client requests; completes repairs; and may lead early, overnight, or team-based installation projects. The role also involves coordinating and supporting field teams, tracking work and timelines, managing communications, and contributing to shared services initiatives and customer satisfaction. Work locations, hours, and tasks may vary according to project and client requirements. Travel within the assigned market and region is required, with travel of up to 60% of the year.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
Flexible Monday-through-Friday availability, with weekend and holiday availability as needed.
Early-morning and late-night availability as needed, including overnight work when required.
Maintain an average of at least 30 hours of fieldwork per week over a 12-month period.
Able to climb a ladder up to 10 feet and safely lift and carry up to 60 pounds.
Able to kneel, walk, crouch, bend, handle or grasp objects, and reach overhead.
Able to adapt to varied tasks and work environments.
Effective communication skills, primarily by phone, text, and email.
High school diploma or equivalent is typically required.
Own an Android or Apple mobile device for uploading photos and data.
Able to navigate communication platforms and applications independently and complete training assignments within the designated timeframe.
Able to work collaboratively and autonomously.
Reliable transportation, a valid driver's license, and proof of insurance.
Willing and able to travel up to 60% of the year.
Superior leadership, professional communication, and presentation skills.
Sound decision-making, good judgment, problem-solving, time management, and reporting skills.
Able to lead a team, foster a results-driven environment, and maintain open communication.
Able to identify and communicate operational challenges and offer solutions or process improvements.

Nice To Haves

Previous retail or merchandising experience.
Installation and merchandising experience.
Proficiency using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

Participate in and occasionally lead shared services activities in local, area, and division-wide markets, ensuring accurate tracking and execution.
Communicate consistently with field services management, Field Representatives, leadership, and stakeholders, typically responding within 24 hours.
Complete an average of 30 hours of field work per week over a 12-month period and keep availability accurate and updated.
Complete assigned jobs by their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Conduct break-fix repairs to keep displays and fixtures functional.
Lead early, overnight, early-morning, and team-based installation projects and provide solution feedback.
Manage virtual software teams and ensure successful execution of related tasks and timelines.
Work independently and lead teams in a fast-paced environment.
Complete training and certification programs and accurately track, manage, record, and communicate activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members and help ensure team timelines and goals are met.
Follow up on timecard submission timelines and report anomalies daily with needed corrections.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with shared services teams, local and regional markets, clients, and other stakeholders.
Travel to assigned locations and support local market and regional teams in executing shared services projects.
Represent the company professionally, promote respectful and transparent communication, and work across divisions and cross-functional processes.
Monitor and continually improve customer and client satisfaction according to field KPIs, address behavior that needs course correction, and remain open to feedback.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.