Retail Display Installer - Technology

2020 Companies•Las Vegas, NV

11d•Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role covers display installation, break-fix repairs, general merchandising, and coordination across local, regional, and division-wide projects. Work may take place at multiple assigned locations in the market and region, with travel of up to 60% of the year. The role is scheduled according to project and client needs; hours and locations may vary weekly and may include early mornings, late nights, overnight work, weekends, and holidays. The posting lists the work period as November 16 through February and states that representatives complete an average of 30 hours of field work per week within a 12-month period. The representative leads and performs installations, maintains displays according to planograms and client requests, coordinates teams and timelines, and communicates regularly with management, team members, clients, and other stakeholders. The position includes coaching and training team members, completing assigned training and certification programs, accurately tracking work in designated systems, and supporting shared services initiatives and customer satisfaction goals.

Requirements

Must be at least 18 years old due to insurance requirements.
Must be authorized to work in the United States.
Flexible availability Monday through Friday, with weekend and holiday availability as needed.
Availability for early-morning and late-night work as needed.
Maintain an average minimum of 30 hours of field work within a 12-month period.
Ability to climb a ladder up to 10 feet high and safely lift and carry up to 60 pounds.
Ability to kneel, walk, crouch, bend, handle or grasp items, and reach overhead.
Ability to adapt to changing tasks and work environments.
Effective communication primarily by phone, text, and email; respond to leadership and internal or external stakeholders promptly, typically within 24 hours, depending on the assignment.
High school diploma or equivalent is typically required.
Must own an Android or Apple mobile device for uploading photos and data.
Ability to navigate communication platforms and applications independently.
Must complete training assignments and tasks within the designated time frame and work both collaboratively and autonomously.
Reliable transportation, a valid driver's license, and proof of insurance.
Willingness and ability to travel up to 60% of the year and work overnight, early-morning, and holiday hours as needed.
Strong leadership, professional communication, and presentation skills.
Ability to make sound decisions, exercise good judgment, and solve problems effectively.
Ability to work autonomously with strong time-management and reporting skills.
Ability to lead a team, foster a results-driven environment, and maintain open communication.
Ability to identify, address, and communicate challenges in shared services field operations and offer solutions and process improvements.

Nice To Haves

Previous retail or merchandising experience is beneficial but not mandatory.
Installation and merchandising experience.
Proficiency in using assorted hand and power tools.
Ability to follow planograms (POGs), directives, and secondary communication.

Responsibilities

Participate in and occasionally lead shared services activities across local, area, and division-wide markets, accurately tracking and executing work.
Respond consistently to field services management and Field Representatives, typically within 24 hours of contact.
Complete an average of 30 hours of field work per week within a 12-month period and keep availability accurate and up to date.
Complete assigned jobs on or before scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
Lead, install, and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests.
Conduct break-fix repairs to keep displays and fixtures functional.
Lead early projects, overnight and early-morning installations, and installations involving teams of two or more; provide solution feedback.
Manage virtual software teams and ensure successful execution of associated tasks and timelines.
Work independently and lead teams in a fast-paced environment; complete training and certification programs.
Track, manage, record, and communicate activity through designated systems and workflows.
Provide daily communication, direction, training, and guidance to team members; help ensure role clarity and access to job knowledge.
Assist team members and help meet weekly and monthly job timelines and team goals.
Follow up on timecard submission timelines and report anomalies daily with needed corrections.
Implement shared services initiatives in alignment with organizational goals and timelines.
Build and maintain relationships with the shared services team, local and regional markets, clients, and other stakeholders.
Act as a leader and mentor, fostering collaboration and communication across the organization, particularly in the local market and with direct supervisors.
Travel to assigned locations within the market and region and support local and regional teams in executing shared services projects and programs.
Represent the company professionally, communicate respectfully and transparently, and foster a positive work environment.
Work across company divisions and cross-functional processes to support alignment and operational success.
Help integrate shared services into daily and weekly workflows by leading and performing tasks across divisions.
Meet and continually improve customer and client satisfaction according to field KPIs established by field management.
Identify opportunities to correct behaviors, remain open to feedback, and communicate operational challenges with potential solutions and process improvements.
Perform other tasks assigned by the Shared Services Manager within the specified timeframe.