Retail Display Installer - Technology

2020 Companies • Chicago, IL

3d • Onsite

About The Position

2020 Companies is hiring a full-time merchandising Field Service Representative to execute shared services projects in partnership with, and under the guidance of, the Shared Services Field Management team. The role covers break-fix repairs, display installation, and general merchandising, with emphasis on accurate execution, communication, leadership, follow-through, and coordination across the shared services division. The representative installs and builds displays, end caps, and fixtures; maintains displays according to planograms and client requests; and completes repair work to keep displays and fixtures functional. The role also involves leading projects and teams, coordinating work and timelines, supporting training, and working with teams across local and regional markets.

Hours and locations may vary weekly based on store and client requirements. The role averages at least 30 hours of field work per week over a 12-month period and may involve weekends, holidays, early mornings, late nights, and overnight work. Travel to assigned locations within the market and region is required, with travel of up to 60% of the year. Compensation starts at $23.00 per hour, based on experience and location.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• Must have flexible Monday-through-Friday availability, with weekends and holidays as needed.
• Must be available for early-morning and late-night work as needed and maintain an average of at least 30 hours of field work per week over a 12-month period.
• Must be able to climb a ladder up to 10 feet and safely lift and carry up to 60 pounds.
• Must be able to kneel, walk, crouch, bend, handle or grasp items, and reach overhead.
• Must communicate effectively by phone, text, and email and provide timely updates to teammates and management.
• Must complete all training assignments and tasks within the designated time frame and work collaboratively and autonomously.
• Must own an Android or Apple mobile device for uploading photos and data and be able to navigate communication platforms and applications independently.
• Must have reliable transportation, a valid driver's license, and proof of insurance.
• Must be willing and able to travel up to 60% of the year and work overnight, early-morning, and holiday hours as needed.
• Must demonstrate strong leadership, professional communication and presentation skills, sound judgment, problem-solving, time management, and reporting skills.
• Must be able to lead a team, maintain open communication, identify operational challenges, and offer solutions and process improvements.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency with assorted hand and power tools.
• Ability to follow planograms (POGs), directives, and secondary communications.

Responsibilities

• Coordinate and execute shared services activities across local, area, and division-wide markets, keeping work accurately tracked.
• Communicate consistently with field services management, Field Representatives, leadership, and internal and external stakeholders, generally responding within 24 hours.
• Complete an average of 30 hours of field work per week over a 12-month period and keep availability information current.
• Complete assigned jobs by their scheduled end dates and accept and schedule assigned jobs within 48 hours of receipt.
• Install and build displays, end caps, and fixtures; maintain and update displays according to planograms and client requests; and perform break-fix repairs.
• Lead early projects, overnight and early-morning installations, and installations involving teams of two or more, and provide solution feedback.
• Manage virtual software teams and ensure related tasks and timelines are successfully executed.
• Work independently and lead teams in a fast-paced environment; participate in and complete required training and certification programs.
• Track, manage, record, and communicate activity through designated systems and workflows.
• Provide daily communication, direction, training, and guidance to team members, and help ensure team goals and job timelines are met.
• Follow up on timecard-submission timelines and report anomalies daily with needed corrections.
• Implement shared services initiatives in alignment with organizational goals and timelines.
• Build and maintain relationships with shared services teams, local and regional markets, clients, and other stakeholders; mentor and foster collaboration.
• Travel to assigned locations within the market and region and support local and regional teams with project execution.
• Represent the company professionally, promote respectful and transparent communication, and work across divisions and cross-functional processes.
• Monitor customer and client satisfaction against field KPIs, identify opportunities for improvement, and respond constructively to feedback.
• Complete other tasks assigned by the Shared Services Manager within the specified timeframe.

Benefits

• Hourly pay starting at $23.00, based on experience and location.
• Next-day on-demand pay through DailyPay.
• Eligibility for medical, dental, and vision benefits.
• $50 per month in technology reimbursement.
• Paid time off and paid holidays.
• Paid mileage and drive time.
• Flexible scheduling.
• Career pathing, growth opportunities, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED