Retail Design Sales Consultant

Ethan Allen•Peachtree City, GA

11d

About The Position

The Design Sales Consultant works with customers in the design center or studio, remotely, online, or in customers’ homes to develop individualized design solutions and sell Ethan Allen products and services. Design work may include space planning, fabric coordination, product selection, and overall project design. Consultants are expected to deliver designs that reflect customers’ preferences and budgets while meeting sales goals in a flexible, relationship-based environment. Some projects may involve a team or partnership-based approach. Performance is evaluated through categories including teamwork, customer service, communication, decision-making, project development, presentation, and technical skills, as well as benchmarks such as monthly sales, home calls, accent and soft-good sales, repeat visits, close ratio, and participation in the Ethan Allen Trade Program. Compensation follows the Design Consultant Incentive Compensation Plan and is incentive-based, with total compensation determined by commissions earned. Consultants are expected to meet or exceed minimum monthly sales and other benchmarks. The role represents the Ethan Allen brand in customer interactions and uses design, sales, marketing, social media, and corporate technology to build customer relationships and business. Consultants provide service before and after the sale, keep customers informed about order status, and work with the design center team to develop and monitor business and grassroots marketing plans. This is a full-time position. A valid driver’s license is required except in limited circumstances where the company accepts an alternate transportation arrangement that enables the associate to perform the job’s duties during business hours.

Requirements

Minimum high school diploma or equivalent with relevant work experience.
At least one year of practical interior design experience.
Broad knowledge of interior design and effective sales techniques.
Working knowledge of online sales and design tools.
Good listening skills and excellent oral and written communication skills.
General understanding of using social media and grassroots marketing to develop a book of business.
Valid driver’s license, except in limited circumstances where the company accepts an alternate means of transportation that enables performance of the job duties during business hours.
Intermediate skill competency using digital floor-planning technology.
Willingness and ability to learn new technologies.

Nice To Haves

Bachelor’s degree or equivalent in a design-related field from an accredited institution.
Proven experience preferred.
Experience with 3-D applications.
Experience using interactive technology to view design concepts, including augmented reality, virtual reality, and other visualization tools.

Responsibilities

Create design solutions consistent with customers’ preferences and budgets.
Sell Ethan Allen products and services.
Represent the Ethan Allen brand in all customer interactions.
Greet customers professionally in the design center, establish rapport, and obtain appointments and in-home consultations.
Make home calls to evaluate customer needs and provide an individualized design solution intended to close the sale.
Use grassroots marketing and social media platforms to develop and grow the business.
Educate customers about Ethan Allen’s complimentary design service and tailor the level of design assistance to their wishes.
Stay current on design and color trends to create fashionable design solutions.
Coordinate with the team to provide service before and after the sale, including promptly communicating order status and delays.
Participate in corporate-sponsored marketing and training programs as required.
Educate customers about available Ethan Allen-sponsored financing options.
Contribute to the development and ongoing upkeep of the design center’s portfolio.
Use corporate systems and technology to design projects, create presentations, and provide professional service.
Enter orders using the retail point-of-sale system.
Help maintain a neat and orderly design center projection.
Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business and grassroots marketing plans, monitor their effectiveness, and suggest modifications to meet goals.
Use technology such as 3-D Room Planner, CRM, and Live Chat to build project volume and productive relationships with prospective and current clients.
Use appropriate social media, including Facebook and Instagram, to increase personal and Ethan Allen brand presence.
Build relationships with outside talent through social media such as LinkedIn.
Perform other duties as required.