Interior Design Retail Sales Consultant

Ethan Allen•Memphis, TN

11d

About The Position

The Design Consultant works with customers to create individualized interior design solutions and sell Ethan Allen products and services. Projects may include space planning, fabric coordination, product selection, and overall design, tailored to customers’ preferences and budgets. The role combines design consultation, relationship-based sales, and business development in a flexible selling environment, with success measured against sales goals, service and teamwork categories, and other performance benchmarks. Design Consultants represent the Ethan Allen brand, provide design-center and in-home consultations, and use marketing, social media, and company technology to develop client relationships and projects. They coordinate with colleagues to provide service before and after the sale, keep customers informed about order status, and help maintain the design center’s portfolio and orderly appearance. Compensation is incentive-based through commissions, with a recoverable draw typically ranging from $30,000 to $70,000 annually based on written sales. The position is full-time.

Requirements

Minimum high school diploma or equivalent, with relevant work experience.
At least one year of practical interior design experience.
Broad knowledge of interior design and effective sales techniques.
Working knowledge of online sales and design tools.
Good listening skills and excellent oral and written communication skills.
General understanding of using social media and grassroots marketing to develop a book of business.
Valid driver’s license, unless an alternate means of transportation acceptable to the company is available during all business hours and enables performance of the role’s duties.
Intermediate competency using digital floor-planning technology.
Willingness and ability to learn new technologies.

Nice To Haves

Bachelor’s degree or equivalent in a design-related field from an accredited institution.
Proven experience.
Experience using interactive design visualization technology such as augmented reality, virtual reality, and other visualization tools.
Familiarity with 3D applications.

Responsibilities

Create design solutions consistent with each customer’s preferences and budget.
Sell Ethan Allen products and services and represent the brand in customer interactions.
Greet customers in the design center, establish rapport, obtain appointments, and arrange in-home consultations.
Make regular home calls to assess customer needs and present individualized design solutions intended to close sales.
Use grassroots marketing and social media platforms to develop and grow the business.
Explain Ethan Allen’s complimentary design service and tailor the amount of design assistance to each customer.
Stay current on design and color trends.
Coordinate with the team to provide service before and after sales and promptly update customers about order status, including delays.
Participate in required corporate marketing and training programs.
Educate customers about available Ethan Allen-sponsored financing options.
Contribute to the development and ongoing upkeep of the design center’s portfolio.
Use corporate systems and technology to design projects, create presentations, and support professional customer service.
Enter orders using the retail point-of-sale system.
Work cooperatively to maintain a neat and orderly design center.
Work with Design Center and Design Sales Leaders and other Design Consultants on business and grassroots marketing plans; monitor their effectiveness and suggest modifications to meet goals.
Use technology such as 3-D Room Planner, CRM, and Live Chat to build project volume and productive client relationships.
Use appropriate social media, including Facebook and Instagram, to increase personal and Ethan Allen brand presence.
Build relationships with outside talent through social media, including LinkedIn.
Perform other duties as required.

Benefits

401(k) plan with employer contributions
Medical plans with prescription drug coverage
Health Savings Account with employer contributions
Dental plan
Vision plan
Basic and supplemental group term life and accidental death and dismemberment insurance
Dependent group term life insurance
Short- and long-term disability
Business travel accident life insurance
Health care and dependent care flexible spending accounts
Commuter savings plans for public transit and parking
Voluntary whole life insurance
Voluntary critical care insurance
Voluntary accident insurance
Employee Assistance Program