Interior Design Retail Sales Consultant
About The Position
The Design Consultant works with customers to create individualized interior design solutions and sell Ethan Allen products and services. Projects can include space planning, fabric coordination, product selection, and overall design, tailored to the customer’s preferences and budget. Consultants work in a flexible, relationship-based sales environment and may collaborate with a team or partner on projects. Success is measured by sales goals and benchmarks as well as teamwork, customer service, communication, decision-making, project development, presentation, and technical skills. The role represents the Ethan Allen brand throughout customer interactions, including in-design-center consultations and regular home calls. Consultants develop business through grassroots marketing, social media, and relationships with current and prospective clients. They use corporate systems and design technologies to create projects and presentations, enter orders, keep customers informed about order status, and coordinate with the design team. Compensation is incentive-based, with a recoverable draw and commissions determined by sales. This is a full-time position.
Requirements
- High school diploma or equivalent with relevant work experience.
- At least one year of practical interior design experience.
- Broad knowledge of interior design and effective sales techniques.
- Working knowledge of online sales and design tools.
- Good listening skills and excellent oral and written communication skills.
- General understanding of using social media and grassroots marketing to develop a book of business.
- Valid driver’s license, unless an acceptable alternative means of transportation is established with the company for business hours.
- Intermediate skill competency using digital floor-planning technology.
- Experience using interactive technology to view design concepts, such as augmented reality, virtual reality, and other visualization tools.
- Willingness and capability to learn new technologies.
Nice To Haves
- Bachelor’s degree or equivalent in a design-related field from an accredited institution.
- Proven experience using social media and grassroots marketing to develop a book of business.
- Experience with 3-D applications.
Responsibilities
- Create design solutions consistent with customers’ preferences and budgets.
- Sell Ethan Allen products and services.
- Represent the Ethan Allen brand in all customer interactions; greet customers, establish rapport, obtain appointments, and conduct in-home consultations.
- Make home calls to assess customer needs and provide individualized design solutions intended to close sales.
- Use grassroots marketing and social media platforms to develop and grow the business.
- Educate customers about Ethan Allen’s complimentary design services and available finance options.
- Stay current on design and color trends.
- Coordinate with the team to provide service before and after the sale, including promptly updating customers about order status and delays.
- Participate in corporate-sponsored marketing and training programs as required.
- Contribute to the development and ongoing upkeep of the design center’s portfolio.
- Use corporate systems and technology to design projects, create presentations, and provide professional service.
- Enter orders using the retail point-of-sale system.
- Help maintain a neat and orderly design center.
- Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop and monitor business and grassroots marketing plans, and suggest modifications to meet goals.
- Use technology such as 3-D Room Planner, CRM, and Live Chat to build project volume and productive client relationships.
- Use appropriate social media to increase personal and Ethan Allen brand presence and build a network of outside talent.
- Perform other duties as required.
Benefits
- 401(k) plan with employer contributions
- Medical plans with prescription drug coverage
- Health Savings Account with employer contributions
- Dental plan
- Vision plan
- Basic and supplemental group term life and accidental death and dismemberment insurance
- Dependent group term life insurance
- Short- and long-term disability
- Business travel accident life insurance
- Health care and dependent care flexible spending accounts
- Commuter savings plans for public transit and parking
- Voluntary whole life insurance
- Voluntary critical care insurance
- Voluntary accident insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
