Retail Customer Service - Store Environment Team Member

Michaels Stores•Upper Moreland Township, PA

1d•$18 - $21•Onsite

About The Position

The Retail Customer Service - Store Environment Team Member maintains the overall appearance and cleanliness of the store, follows recovery standards, and provides friendly customer service to help customers shop and find products. The role includes cleaning assigned areas and high-traffic locations, handling cleaning supplies and equipment safely, and completing tasks in accordance with applicable guidelines and company procedures. Team members maintain respectful interactions, project a positive image, and complete other duties as assigned, which may include checkout, rewards and credit-card enrollments, omnichannel fulfillment, truck unloading, stocking, planograms, and shrink and safety support. This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Outdoor work may be assigned for retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. The role requires use of standard commercial cleaners and chemicals. Applicants must meet applicable legal requirements; team members in this role must be at least 16 years old.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements for the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Ability to use standard commercial cleaners and chemicals from cleaning supplies.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain store appearance, cleanliness, and recovery standards to deliver the company’s Brand Promises.
Provide friendly customer service and help customers find products.
Collect and dispose of trash according to approved procedures.
Dust and damp mop floors according to approved procedures.
Move equipment and products to clean properly, then return products to their correct placement.
Clean assigned areas using assigned materials and equipment.
Prepare cleaning solutions by mixing water and detergents according to specifications when required.
Deep clean bathrooms, breakrooms, entryways, and other high-traffic areas to maintain a clean and safe environment.
Keep cleaning equipment neat and orderly and notify the supervisor of supply needs in advance.
Identify areas requiring cleaning and take initiative to complete the work.
Complete tasks assigned by the supervisor and follow applicable federal, state, and county guidelines.
Maintain positive and respectful interactions with team members and customers, including in difficult situations.
Project a positive image and serve as a role model for other team members.
As assigned, provide a fast and friendly checkout experience and handle cash according to standards.
As assigned, explain Rewards program and Private Label Credit Card benefits to customers and complete enrollments.
As assigned, assist with Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS) processes.
As assigned, participate in truck unloading, stocking, and planogram processes.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to comply with applicable laws and requirements.