Retail Customer Environment Team Member
About The Position
The Retail Customer Environment Team Member maintains the store’s overall appearance, cleanliness, and recovery standards while delivering friendly customer service and helping customers find products. The role includes cleaning assigned store areas, deep-cleaning high-traffic spaces, handling cleaning equipment and supplies, and completing tasks in accordance with approved procedures and applicable regulations. Team members are expected to take initiative, follow supervisor instructions, and interact positively and respectfully with customers and colleagues. Other duties may include checkout and cash handling, promoting rewards and private-label credit cards, supporting buy-online-pickup-in-store and ship-from-store processes, unloading trucks, stocking, planogram work, and supporting shrink and safety programs. The role is performed in a public retail store. Some stock rooms may not be climate controlled, and some outdoor work may be assigned. Work hours include nights, weekends, and early mornings.
Requirements
- Must be at least 16 years old.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
- Use standard commercial cleaners and chemicals from cleaning supplies.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Nice To Haves
- Retail and/or cleaning experience is preferred.
Responsibilities
- Maintain store cleanliness, appearance, and recovery standards to support the company’s Brand Promises.
- Provide friendly customer service and help customers shop and locate products.
- Collect and dispose of trash according to approved procedures.
- Dust and damp mop floors according to approved procedures.
- Move equipment and products to clean properly and return products to their correct placement.
- Clean assigned areas using designated materials and equipment; prepare cleaning solutions as specified when needed.
- Deep-clean key areas, including bathrooms, breakrooms, entryways, and other high-traffic spaces.
- Keep cleaning equipment neat and orderly and notify the supervisor in advance when supplies need replenishment.
- Identify areas needing cleaning and take initiative to complete the work.
- Complete tasks assigned by the supervisor and follow applicable federal, state, and county guidelines.
- Interact positively and respectfully with team members and customers, including in difficult situations, and serve as a positive role model.
- As assigned, provide fast checkout service, handle cash according to standards, promote rewards and private-label credit cards, and complete enrollments.
- As assigned, support Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS) processes, truck unloading, stocking, planogram processes, and shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to support compliance with applicable laws and requirements.
Benefits
- 401(k) with employer match, depending on position and eligibility
- Employee Assistance Program
- Medical coverage, depending on position and eligibility
- Dental coverage, depending on position and eligibility
- Vision coverage, depending on position and eligibility
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Voluntary insurance options
- Employee discounts
- Partner discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
