Retail Customer Environment Team Member

Michaels•Roanoke, VA

5d•Onsite

About The Position

The Retail Customer Environment Team Member maintains the store’s overall appearance, cleanliness, and recovery standards to deliver the company’s Brand Promises. The role provides friendly customer service and helps customers shop and find products. Cleaning duties include collecting and disposing of trash, dusting and damp-mopping floors, moving and replacing equipment and products, cleaning assigned areas with designated materials and equipment, and preparing cleaning solutions when required. The team member deep-cleans areas such as bathrooms, breakrooms, entrances, and other high-traffic spaces to maintain a clean and safe environment. They keep cleaning equipment orderly, notify a supervisor when supplies need replenishing, proactively identify areas requiring attention, and complete assigned tasks in accordance with applicable guidelines. Team members are expected to interact positively and respectfully with customers and colleagues, model the organization’s values, and complete other duties as assigned. Additional duties may include checkout and cash handling, promoting rewards programs and private-label credit cards, supporting online pickup and ship-from-store processes, unloading trucks, stocking, planogram work, and supporting shrink and safety programs. The position follows company procedures and policies and applicable laws. This role is performed in a public retail store. Public areas are climate controlled, while some stockrooms may not be; occasional outdoor work may be required for cart retrieval or truck unloading. Work hours include nights, weekends, and early mornings. The position may involve standard commercial cleaners and cleaning chemicals. Michaels requires team members in this role to be at least 16 years old and to satisfy applicable federal, state, and local legal requirements. Reasonable accommodations may be requested through the company’s interactive process.

Requirements

Applicants must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements for the job.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Ability to work hours that include nights, weekends, and early mornings.

Nice To Haves

Retail experience preferred.
Cleaning experience preferred.

Responsibilities

Maintain store cleanliness, recovery standards, and overall appearance.
Provide friendly customer service and help customers locate products.
Collect and dispose of trash according to approved procedures.
Dust and damp-mop floors according to approved procedures.
Move equipment and products to clean, then return products to their correct placement.
Clean assigned areas using designated materials and equipment; prepare cleaning solutions when required.
Deep-clean bathrooms, breakrooms, entrances, and other high-traffic areas.
Keep cleaning equipment neat and orderly and alert a supervisor in advance when supplies need replenishment.
Identify areas requiring cleaning and take initiative to complete the work.
Complete tasks assigned by the supervisor and follow applicable federal, state, and county guidelines.
Maintain positive and respectful interactions with customers and team members and serve as a role model.
Perform other assigned duties, which may include checkout, cash handling, rewards and credit-card enrollments, omnichannel orders, truck unloading, stocking, planograms, and shrink and safety support.
Follow standard operating procedures, company programs, policies, and standards to support legal compliance.