Retail Customer Service - Store Environment Cleaner

Michaels Stores•Riverhead, NY

14d•$18 - $21•Onsite

About The Position

Maintain the store’s overall appearance, cleanliness, and recovery standards while delivering friendly customer service and helping customers find products. Clean assigned areas using designated materials and equipment, dispose of trash, mop floors, move products and equipment for cleaning, and return products to their proper places. Prepare cleaning solutions when required and deep clean high-traffic areas such as bathrooms, breakrooms, and entryways. Keep cleaning equipment orderly, identify supply needs, and proactively find areas requiring attention. Complete supervisor-assigned tasks in accordance with applicable federal, state, and county guidelines. Maintain positive and respectful interactions with customers and team members and serve as a positive role model. Other duties as assigned may include checkout and cash handling, promoting and enrolling customers in rewards and private-label credit card programs, supporting Buy Online Pickup in Store and Ship from Store processes, unloading trucks, stocking, planogram activities, and supporting shrink and safety programs. Follow standard operating procedures, company programs, policies, and standards. This role is performed in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Outdoor work may be assigned for retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. The position may be eligible for overtime compensation in accordance with state and local laws. Applicants must meet applicable legal requirements, and team members in this role must be at least 16 years old.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain store cleanliness, appearance, and recovery standards.
Provide friendly customer service and help customers shop and locate products.
Collect and dispose of trash according to approved procedures.
Dust and damp mop floors according to approved procedures.
Move equipment and products to clean properly and return products to their correct placement.
Clean assigned areas using designated materials and equipment; prepare cleaning solutions when needed.
Deep clean bathrooms, breakrooms, entryways, and other high-traffic areas to maintain a clean and safe environment.
Keep cleaning equipment orderly and notify a supervisor of supply needs in advance.
Identify areas requiring cleaning and take initiative to complete the work.
Complete tasks assigned by a supervisor and follow applicable federal, state, and county guidelines.
Maintain positive and respectful interactions with team members and customers, including in difficult situations.
Project a positive image and serve as a role model for other team members.
As assigned, provide checkout service, handle cash, promote rewards and private-label credit cards, and complete enrollments.
As assigned, support Buy Online Pickup in Store and Ship from Store processes.
As assigned, participate in truck unloading, stocking, and planogram processes.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance.