Seasonal Retail Customer Service & Sales Support - San Leandro Rack
About The Position
Nordstrom Rack is hiring seasonal team members for Sales, Customer Service, Stock Support, and Fulfillment. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and help keep the store clean and clutter-free. Employees may work in different areas of the store based on business needs. Sales and Customer Service duties include maintaining and replenishing the salesfloor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning merchandise to the salesfloor, organizing stockrooms, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized areas, and providing general store support.
Requirements
- Clear and effective communication and strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business needs.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
- For Stock Support and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Responsibilities
- Maintain a well-stocked, organized, and presentable salesfloor through re-merchandising and straightening.
- Assist customers with transactions across in-store, online, and mobile platforms using point-of-sale systems.
- Bag items, including bulky or heavy merchandise, and provide friendly customer service.
- Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
- Keep customer areas clean and clutter-free by sorting and returning clothing to the salesfloor.
- Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
- Demonstrate expertise in technologies used in the store.
- Follow operational, merchandise, and asset protection standards.
- Promote initiatives such as the Nordstrom Rewards program.
- Receive and unload freight, unpack merchandise, and deliver it to selling departments.
- Fulfill customer orders promptly and in accordance with quality standards.
- Prepare and ship customer orders according to quality, packing, and shipping standards.
- Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
- Help maintain clean and organized selling floors and stockrooms.
- Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
