Seasonal Retail Customer Service & Sales Support - Bridgepointe Shopping Center Rack

Nordstrom•San Mateo, CA

2d•$21 - $22

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members keep the store clean and clutter-free and may work in different areas of the store, including sales, customer service, stock support, and fulfillment. Sales and customer service work includes keeping the salesfloor runway-ready through re-merchandising and straightening; assisting customers with transactions across in-store, online, and mobile platforms; supporting fitting rooms; returning clothing to the salesfloor; organizing stockrooms; checking in and accurately ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting initiatives such as Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized salesfloors and stockrooms, and providing general store support such as event setup, markdowns, backroom organization, and moving fixtures. The hourly pay range is $21.00–$21.85, depending on location and job-related knowledge, skills, and experience. Benefits may include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, EAP resources, and performance-based incentives or bonuses. Eligibility requirements may apply.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For stock support and fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky or heavy merchandise while providing friendly service.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to the salesfloor to maintain a clean, clutter-free customer experience.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating fixtures.