Seasonal Retail Customer Service & Sales Support - Las Tiendas Shopping Center Rack

Nordstrom•McAllen, TX

1d•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for Customer Service, Sales Support, Stock Support, and Fulfillment roles at Las Tiendas Shopping Center Rack. Team members work in a fast-paced, high-energy store environment, collaborating to create a welcoming and inclusive atmosphere, provide a quick and easy customer experience, and keep the store clean and clutter-free. Employees may occasionally work in different areas of the store based on business needs. Sales and Customer Service duties include keeping the salesfloor organized, assisting customers with in-store, online, and mobile transactions, operating point-of-sale systems, supporting fitting rooms, returning clothing to the salesfloor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized salesfloors and stockrooms, and providing general store support such as setting up events, markdowns, organizing backrooms, and relocating fixtures. The role requires continuous movement and handling merchandise, with lifting requirements that vary by assignment.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock Support and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor organized, sized, filled, and ready for customers through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and provide a friendly, seamless experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders in a timely manner and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in line with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.