Seasonal Retail Customer Service & Sales Floor Support - Sunset Valley Shopping Center Rack

Nordstrom•Austin, TX

7d•$16 - $17•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for Customer Service and Sales departments. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, provide a quick and easy customer experience, and keep the store clean and clutter-free. Employees may work in different areas of the store as needed, including sales floor, fitting rooms, cashiering, stockrooms, and fulfillment. Applicants can discuss which role interests them during the interview process. Sales and customer service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with in-store, online, and mobile transactions using point-of-sale systems, supporting fitting room operations, sorting and returning clothing, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock support and fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as setting up events, organizing backrooms, markdowns, and relocating fixtures. The position requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use. Employees regularly lift items up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $16.40–$17.10, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail, with the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business need.
Ability to remain in continuous movement for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging items, and handling bulky or heavy items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Keep customer areas clean and clutter-free by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Use technologies in the store environment and adhere to operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.