Seasonal Customer Service & Sales Support - Oxnard Esplanade Rack

Nordstrom•Oxnard, CA

2d•$19 - $20•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. Team members help keep the store clean and clutter-free and may work across different areas of the store, including Sales, Customer Service, Stock, and Fulfillment. Applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting with in-store, online, and mobile transactions, supporting fitting rooms, returning clothing to the salesfloor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, meeting operational and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, completing markdowns, and relocating fixtures. The position requires continuous movement and handling merchandise, including lifting and carrying items. The hourly pay range is $18.85–$19.65. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources. Eligibility requirements may apply based on location, job level, classification, and length of employment. Applications are accepted on an ongoing basis.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, bag items, and provide a friendly checkout experience.
Support fitting room customers and sort and return clothing to the salesfloor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Adhere to operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.