Seasonal Customer Service & Sales Support - Oxnard Esplanade Rack

Nordstrom•Oxnard, CA

1d•Onsite

About The Position

As a Nordstrom Rack team member, you work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You help deliver a quick and easy customer experience and keep the store clean and clutter-free. Depending on business needs, you may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment. Discuss your preferred role during the interview process. Sales and Customer Service work includes keeping the salesfloor ready through re-merchandising and straightening, assisting customers with in-store, online, and mobile transactions, and operating point-of-sale systems. Team members may support fitting rooms, sort and return clothing, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, and using inventory management systems to process and research shipments. Team members also help maintain organized salesfloors and stockrooms and provide general store support, such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and may involve frequent bending, twisting, squatting, reaching, and handling merchandise. Regular lifting is up to 10 pounds and occasional lifting is up to 25 pounds. Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The listed pay range is $18.85–$19.65 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits are subject to eligibility requirements that may depend on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor sized, filled, and ready through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems, bag items, and help provide a friendly checkout experience.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Keep the customer experience clean and clutter-free by sorting and returning clothing to the salesfloor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.