Seasonal Retail Customer Service, Sales, Fulfillment & Stock - Portofino Shopping Center Rack

Nordstrom•Shenandoah, TX

2d•$17 - $17

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members keep the store clean and clutter-free and may work in different areas of the store to maintain sales floors and stockrooms and assist customers. Seasonal roles are available in Customer Service, Sales, Fulfillment, and Stock; applicants can discuss their preferred role during the interview process. Sales and Customer Service work includes keeping the sales floor organized and stocked, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning merchandise to the sales floor, organizing stockrooms, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized sales floors and stockrooms, and providing general store support.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items overhead.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor organized, sized, and stocked through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, including bagging items and handling bulky or heavy items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the sales floor.
Sort and return clothing to the sales floor to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.