Seasonal Customer Service, Stock & Fulfillment- Deerfield Towne Center Rack

Nordstrom•Mason, OH

1d•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for Sales, Customer Service, Stock, and Fulfillment. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and keep the store clean and clutter-free. Employees may work in different areas of the store as needed, including the salesfloor and stockrooms, and help customers find merchandise. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions using point-of-sale systems; bagging merchandise and handling bulky or heavy items; supporting fitting room customers and returning clothing to the floor; organizing stockrooms and ensuring merchandise is checked in and ticketed; using store technologies; following operational, merchandise, and asset-protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders according to quality standards, using inventory management systems to scan and process shipments and research merchandise, maintaining clean and organized selling floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and fixture relocation. The position requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. Employees regularly lift items up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $15.75–$16.35, depending on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses. Benefits eligibility may depend on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready through re-merchandising and straightening throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, operating point-of-sale systems and providing a friendly experience.
Bag items and handle bulky or sometimes heavy merchandise.
Greet and assist customers in fitting rooms, and sort and return clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly while following quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.