Part Time Retail Customer Service Representative
About The Position
A PostNet Retail Customer Service Representative assists customers with store services and products, including shipping, packaging, printing, and other offerings. The role operates the point-of-sale system, copiers and printers, rental computers, and other store equipment, and performs additional duties as assigned. Representatives serve customers in person, by email, and by phone; process sales; support marketing initiatives; and help maintain store inventory, organization, cleanliness, and operations. The position requires availability for at least 22 hours per week and up to 28 hours per week based on store operating hours, including a mandatory four-hour Saturday shift. Compensation is $17.50 per hour. PostNet locations are independently owned and operated, and the local franchisee interviews, hires, manages, and pays employees.
Requirements
- Previous customer service or sales experience in a retail environment.
- Exceptional customer service skills.
- Ability to translate customer requirements into final products or services.
- Ability to multitask and process multiple tasks simultaneously.
- Ability to work efficiently in a fast-paced environment.
- Self-starter.
- Effective verbal and written communication skills.
- Strong attention to detail.
- Outstanding time-management and organizational skills.
- Associate degree minimum or equivalent experience.
- Proficiency with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro.
- Must be able to stand behind a sales counter for extended periods.
- Must be able to lift at least 50 pounds.
- Must be able to communicate clearly with customers by email, phone, and in person.
- Available at least 22 hours per week, up to 28 hours per week, according to store operating hours.
- Available for a mandatory four-hour Saturday shift.
Nice To Haves
- Shipping and/or printing experience preferred.
- Some supervisory skills preferred.
- Spanish/English bilingual ability preferred, but not required.
Responsibilities
- Assist customers with shipping and packaging services, printing estimates and orders, and other services offered by the franchise owner.
- Assist customers with product and service needs in person, by email, and by phone.
- Process customer sales through the point-of-sale system.
- Upsell and cross-sell products and services and participate in marketing and promotional initiatives.
- Assist management with maintaining, ordering, and stocking inventory and store supplies.
- Maintain the center in accordance with established standards and keep it clean.
- Interact with UPS, FedEx, DHL, and USPS couriers, vendors, and store staff.
- Sort, deposit, and maintain mail and packages for private mailboxes.
- Capture, complete, and organize Virtual Mail tasks.
- Keep store areas clean and tidy, manage the paper area, and maintain shredding and waste-disposal systems.
- Operate copiers, printers, rental computers, the point-of-sale system, and other store equipment.
- Handle customer complaints and problems professionally.
- Perform all duties safely and efficiently.
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training and development
- On-the-job training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
