Part-Time Customer Service Representative

Animal Emergency Clinic of Springfield•Springfield, IL

About The Position

The Animal Emergency Clinic of Springfield provides emergency and critical care for animals when regular veterinary practices are closed. The clinic is open 24/7 and works collaboratively with the Springfield veterinary community to provide high-quality emergency care. The part-time Customer Service Representative supports hospital reception operations by welcoming clients and patients, responding to questions and concerns, managing calls and emails, scheduling appointments, and processing check-ins, checkouts, and payments. The role also calls for compassionate, discreet emotional support for clients during difficult situations. Employees may encounter unpleasant odors and noises, animal bites or scratches, animal waste, and potentially contagious diseases, and may perform moderately heavy physical labor. Training and continuing development opportunities are available.

Requirements

Compassionate, calm team player with a positive attitude.
Consistent punctuality and reliability in adhering to scheduled shifts.
Availability to work weekends.
Ability to use cleaning materials and equipment with skill and efficiency.
Ability to perform moderately heavy physical labor, including handling large dogs, bags of litter, and pet food.
Ability to attend to sick, scared, and injured animals sympathetically and patiently.
Ability to learn to administer medications and recognize abnormal conditions.
Ability to understand and carry out oral and written directions.
Ability to maintain cooperative relationships with people contacted in the course of the job.
Must be able to withstand unpleasant odors and noises and may be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer clients friendly, compassionate, and discreet emotional support during times of need.
Use cleaning materials and equipment skillfully and efficiently.
Attend to sick, scared, and injured animals sympathetically and patiently.
Learn to administer medications and recognize abnormal conditions.
Understand and carry out oral and written directions.
Maintain cooperative relationships with people contacted in the course of the job.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation and shift differential opportunities.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement program for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.