Customer Service Representative (Part-time)

City of Allen•Allen, TX

1d•Onsite

About The Position

Under direct supervision, the Customer Service Representative performs technical aspects of cashiering, customer service, and billing for the Utility Billing Division. This is accomplished by answering the telephone, accepting payments, processing applications and paperwork, and maintaining customer account information. Other duties may include collecting and sorting mail, and interfacing with other City employees and citizens. This position does not provide direction to other employees. This part-time Customer Service Representative position is TMRS eligible, which includes a mandatory 7% TMRS employee contribution. The City of Allen also participates in Social Security, and employees contribute to both TMRS and Social Security through payroll deductions.

Requirements

High School diploma or equivalent
One (1) year of relevant customer service experience
Clear criminal background check
Pre-employment drug screen
Safe driving record
Valid Texas Driver’s License
Knowledge of City rules, regulations, policies, and procedures with particular attention to codes and ordinances.
Knowledge of Utility billing and customer service procedures, practices, and techniques.
Knowledge of modern office practices, procedures, and equipment.
Ability to establish and maintain working relationships with professional and support staff, vendors, the public, and City employees.
Ability to provide outstanding customer service and conflict resolution.
Ability to handle highly sensitive information and data with an absolute degree of confidentiality.
Ability to work effectively in a high-pressure environment with changing priorities.
Ability to communicate effectively in both oral and written formats.

Nice To Haves

Cash handling experience preferred

Responsibilities

Provides customer service to the public and/or contractors by answering telephones, emails and voicemails, answering questions, processing various applications and paperwork, taking fees or payments, and providing information as requested.
Completes cashiering duties by receiving, receipting, and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer, and preparing the bank deposit.
Completes departmental-specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs, and maintenance, preparing work orders for other departments, entering data into a computer, and tracking work orders.
Completes other departmental-specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, etc.
Operates under the City of Allen’s core values of People First, Respect, Integrity, Deliver and Excel.