Part-Time Customer Service Representative

RelaDyne • Santa Paula, CA

3h

About The Position

RelaDyne is seeking a part-time Customer Service Representative to provide timely, accurate customer support and build positive customer relationships. The representative serves as a trusted point of contact and works with internal teams to resolve service issues and deliver a strong customer experience. The role involves managing assigned work in Salesforce, handling customer interactions through phone, email, and in person, researching accounts, processing account and invoice changes, and supporting the sales team. The role also requires maintaining accurate records and meeting productivity and quality expectations.

Requirements

• At least 1 year of experience in a high-volume customer service and data entry environment.
• At least 1 year of recent experience handling customer phone interactions in a corporate setting.
• Intermediate math skills.
• Proficiency in Microsoft Excel and Outlook.
• Typing speed of at least 30 words per minute.
• Excellent written and verbal communication skills, including strong spelling and grammar.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong problem-solving skills and a customer-focused mindset.
• Willingness to learn, accept feedback, and continuously improve.
• Ability to thrive in a fast-paced environment while maintaining professionalism.

Nice To Haves

• Experience in the transportation or logistics industry.
• Experience using SAP.
• Previous customer service call center or phone support experience.

Responsibilities

• Manage assigned work efficiently using Salesforce.
• Serve as the primary point of contact for customers through phone, email, and in-person interactions.
• Respond to customer inquiries and collaborate with internal departments to resolve service-related issues.
• Research customer accounts and identify account-specific needs.
• Process account updates, corrections, and invoice adjustments accurately.
• Support the sales team by responding to questions and fulfilling requests.
• Maintain accurate records while meeting productivity and quality expectations.
• Perform other duties and special projects as assigned.

Benefits

• Competitive pay of $26–$28 per hour.
• Career growth opportunities.
• Collaborative team environment where contributions make an impact.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed