Part-time Customer Service Representative

Houston Ballet•Houston, TX

3d•Onsite

About The Position

Houston Ballet is seeking part-time Customer Service Representatives to deliver excellent customer care to patrons. Representatives process single-ticket sales and subscription orders by phone, email, and in person at the theater. They answer customer questions, provide accurate information about tickets and ballet performances, and continue developing their product knowledge. During performance periods, they work evenings and weekends assisting patrons at the box office, including will-call distribution and walk-up sales. The position pays $15 per hour. The role works across multiple box office venues and may include scheduled evening and matinee performances, special events, and assistance with projects for the Houston Ballet Center for Dance or box office. Employees follow a pre-arranged schedule aligned with box office hours and extended performance hours. The work environment is an indoor office setting with lighting, heating or air conditioning, adequate ventilation, and moderate noise.

Requirements

High school diploma.
Proficient personal computer skills, including electronic mail, record keeping, routine database activity, word processing, spreadsheets, and graphics.
Ability to organize workload, set priorities, use time efficiently, and consistently meet deadlines.
Job-related skills, knowledge, and expertise needed to perform the essential duties.
Effective written and verbal communication, including explaining complex ideas simply and responding appropriately to information from others.
Ability to communicate with diplomacy and empathy, influence, gain cooperation, and interact across organizational functions and levels.
Ability to accept constructive criticism and responsibility, correct mistakes, respond effectively to change, and adjust to changing direction and priorities on short notice.

Responsibilities

Take and fill individual ticket orders by telephone and at the box office window.
Explain seating, prices, fees, venue sections, parking options, and directions to patrons.
Explain subscription packages and fill orders for interested patrons.
Answer patrons’ questions about ballet storylines, composers, dancers, and Houston Ballet generally.
Prepare ticket packages for mailing or file will-call orders alphabetically by performance date and time.
Work scheduled evening and matinee performances, selling tickets, staffing will-call windows, or answering phones.
Work at multiple box office venues and work independently.
Assume responsibility for a $150 cash drawer when working at a box office window.
Process ticket orders through Tessitura.
Provide management with an end-of-day printed Tessitura batch summary balancing credit card, cash, and check transactions.
Participate in ongoing training on customer service, Tessitura features, and ballet subject matter.
Assist box office managers and marketing department staff with special projects at the Houston Ballet Center for Dance or in the box office.
Work special events, including Theater District Open House and other events as they arise.