Customer Service Representative (Part-Time)

Auto-Owners Insurance•Lansing, MI

3d•Onsite

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team. The position requires the person to communicate and work with customers and associates at all levels. This role involves assisting with reviewing and answering basic inquiries from customers, making computer inquiries and entries relating to customer accounts, and communicating with customers and others as needed to research problems and find solutions. The representative will collect pertinent information from customers to handle inquiries in a timely and accurate manner, prioritize and organize work to ensure it is completed in a timely manner, and document customer requests. They will also learn how to and then assist agents with basic tasks, work with confidential and/or sensitive information, data, and matters in accordance with Company standards, and maintain punctual attendance according to an assigned work schedule at a Company approved work location. Additionally, the role includes assisting with other duties as assigned within the department or elsewhere upon request.

Requirements

High school diploma or its equivalent is required
Must type a minimum of 40 words per minute with 85% accuracy
Excellent oral and written communication skills
Ability to handle multiple assignments
Ability to work in the U.S. without current or future sponsorship

Nice To Haves

Direct insurance agency/company experience is a plus
Flexibility for occasional and/or seasonal overtime

Responsibilities

Communicate and work with customers and associates at all levels
Assist with reviewing and answering basic inquiries from customers
Make computer inquiries and entries relating to customer accounts
Communicate with customers and others as needed to research problems and find solutions
Collect pertinent information from customers to handle inquiries in a timely and accurate manner
Prioritize and organize work to ensure it is completed in a timely manner
Document customer requests
Assist agents with basic tasks
Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
Maintain punctual attendance according to an assigned work schedule at a Company approved work location
Assist with other duties as assigned within the department or elsewhere upon request