Customer Service Representative (Part-Time)

XPO • Wilkes-Barre, PA

1d

About The Position

XPO is hiring a part-time Customer Service Representative. The role supports customers with shipment inquiries and billing questions, processes shipment documentation, and performs general clerical duties. The starting pay is $22.67. Competitive and comprehensive benefits options are available to employees scheduled to work 30 hours or more per week.

The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery. Applicants who receive a conditional offer may be required to take and pass a pre-employment drug test.

Requirements

• At least 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends.

Nice To Haves

• Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Benefits

• Competitive and comprehensive benefits options are available for employees scheduled to work 30 hours or more per week.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed