Part-Time Customer Service Representative

Members 1st Federal Credit Union•Enola, PA

About The Position

The Customer Service Representative provides accurate and efficient member service through telephone requests, supports member satisfaction, and maintains accurate account records. The role handles routine member interactions, including financial transactions, account information requests, and troubleshooting mobile banking issues. Representatives contribute to departmental and organizational sales goals by identifying and educating members about relevant products and services, while also supporting departmental goals and individual performance metrics. The position offers opportunities to obtain additional credentials in Cards, Fraud, and Mentor responsibilities. Cards work includes assisting with card needs, card maintenance and transactions, and receiving and submitting disputes. Fraud work includes responding to fraud inquiries, identifying and reporting suspected fraud, limiting account exposure, handling escalated concerns, and applying loss-mitigation practices. Mentor work includes supporting new hires during onboarding, helping peers with account inquiries and escalations, providing feedback, and explaining procedures and internal resources. Members 1st describes its workplace as a culture of inclusion, belonging, teamwork, service, and meaningful relationships. The position requires occasional travel, including overnight travel, and offers a minimum salary of $17.50 per hour.

Requirements

0–1 years of related experience.
Ability to recognize and offer sales opportunities.
Attention to detail and accuracy.
Excellent communication and interpersonal skills.
Familiarity with PCs and applicable software.
Thorough knowledge of credit union products, services, policies, and procedures.
Ability to communicate effectively in English, orally and in writing.
Ability to sit for extended periods and use a PC keyboard and standard office equipment.
Ability to exert minimal force occasionally to lift, carry, push, pull, or move objects.
General and business knowledge equivalent to a high school diploma.

Responsibilities

Provide accurate and efficient member service through telephone requests and maintain accurate member account records.
Process financial transactions and provide members with account information.
Assist members with mobile banking troubleshooting.
Identify and educate members about products and services to contribute to sales goals.
Provide members with unparalleled experiences.
Help meet departmental goals and individual performance metrics.
As credentialed in Cards, assist with card needs, perform card maintenance and transactions, and receive and submit card disputes.
As credentialed in Fraud, respond to inquiries, recognize and report fraudulent activity, reduce account exposure, handle escalated interactions involving compromised or suspicious accounts, and apply loss mitigation.
As credentialed in Mentor, support new hires during onboarding, assist peers with account-specific inquiries and escalated concerns, provide feedback, and explain procedures and internal resources.