Retail Customer Service Associate (Cashier)
About The Position
The Customer Service Associate engages customers in the Cashier Area and Club Desk, providing excellent service throughout the checkout process. The role handles transactions and front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons. Associates maintain a clean, organized, and well-presented front end; keep equipment and supplies operational; securely process payments; answer basic product questions; and share information about products, services, promotions, and store locations. The position supports sales and customer experience by building lasting customer relationships and communicating operational and merchandising opportunities to the Sales and Service Manager. This role requires flexible availability, including nights, weekends, and holidays. Physical demands include standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead. The position requires a high school diploma or equivalent; retail sales, customer service, or similar experience is preferred.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage customers and provide world-class service using PGATSS Service behaviors, building lasting customer relationships.
- Greet and engage customers in the Cashier Area and Club Desk.
- Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise presence and visual presentation in front-end areas to support sales and customer experience.
- Keep front-end equipment and supplies maintained and operational.
- Promote ethical conduct, safety, and compliance across departments.
- Maintain a clean and professional front-end presentation.
- Securely accept and correctly process cash, credit/debit card, and gift card payments in accordance with standard operating procedures.
- Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
- Stay informed about upcoming merchandising promotions and marketing events using bulletins on The Links.
- Promote products and services by informing and educating customers about offerings.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
