Retail Customer Service Associate (Cashier)
About The Position
The Retail Customer Service Associate is responsible for engaging customers in the Cashier Area and Club Desk and providing excellent service throughout the checkout process. The role processes returns, exchanges, gift cards, promotions, lesson redemptions, loyalty program awards, discounts, and coupons; securely handles payments; answers basic product and store questions; and promotes the company’s products and services. The Associate helps maintain a clean, organized, operational, and visually appealing front-end area, supports sales and merchandising activities, and contributes to lasting customer relationships and a best-in-class customer experience. The position reports to the Sales and Service Manager. Associates are expected to follow standard operating procedures and demonstrate ethical conduct, safety, and compliance. The role requires flexible availability, including nights, weekends, and holidays, and the ability to meet the listed physical demands.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage and greet customers in the Cashier Area and Club Desk, provide world-class service, and build lasting customer relationships.
- Process front-end transactions and operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise presentation and visual standards in front-end areas to support sales and the customer experience.
- Keep front-end equipment and supplies maintained and operational.
- Demonstrate ethical conduct and support safety and compliance across departments.
- Maintain a clean, professional front-end area.
- Accept cash, credit/debit cards, and gift cards securely, and process transactions accurately and efficiently according to standard operating procedures.
- Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
- Stay current on merchandising promotions and marketing events using bulletins on The Links, and maintain promotion-related merchandising throughout each promotion’s lifecycle.
- Inform, educate, and promote customers on products and services.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
Benefits
- Medical coverage beginning on day one for eligible full-time associates.
- Dental coverage beginning on day one for eligible full-time associates.
- Vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
