Retail Customer Service Associate
About The Position
The Store Consultant delivers a positive customer experience by anticipating customer needs, suggesting alternatives, and providing solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The Store Consultant takes orders, coordinates store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The position also operates and maintains equipment, moves boxes and equipment, stocks materials and supplies, manages production queues and output, handles complex projects, and completes tasks according to priority. The role supports store operations, customer service, financial transactions, merchandising, equipment upkeep, and compliance with FedEx Office procedures and policies. It involves working with minimal supervision, performing multiple tasks, and maintaining regular attendance and established business hours.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand throughout the shift, except during meal and rest periods.
- Ability to move and lift up to 55 pounds.
- Ability to bend and twist at the waist and knees on a consistent basis.
- Ability to communicate effectively with customers, vendors, and team members on a consistent basis.
- Ability to perform work activities requiring cooperation and instruction.
- Ability to function in a fast-paced environment under substantial pressure.
- Ability to maintain attention and concentration for extended periods.
- Ability to work with minimal supervision.
- Ability to report to work regularly and maintain established business hours.
Responsibilities
- Follow supervisors’ instructions and assist other team members with store functions.
- Assist in training store team members.
- Use consultative behaviors to understand customers’ individual needs and recommend appropriate printing, signs and graphics, shipping products, and services.
- Provide outstanding customer service by anticipating needs, suggesting alternatives, finding solutions, and resolving customer problems promptly and satisfactorily.
- Take complex customer orders using order systems and provide accurate pricing information.
- Prepare goods for shipping by wrapping items, inserting them into shipping containers, weighing packages, and affixing labels.
- Set up and operate printing, binding, and related equipment using customer-provided media and documents.
- Maintain a safe, clean, and orderly retail store.
- Protect customer confidentiality and handle documents, media, and packages carefully.
- Process financial transactions at a POS terminal, including handling cash and making change.
- Clean, repair, and stock retail printing and shipping equipment and supplies.
- Keep current with merchandising materials and ensure proper display of products and signage.
- Take preventive action to avoid errors and waste.
- Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits.
- Follow FedEx Office standard operating procedures and legal, HR, safety, customer service, and security policies and procedures.
- Perform multiple tasks, seek opportunities to improve job knowledge and skills, and work with minimal supervision.
- Follow team-member and retail-store standards in the team member handbook.
- Perform other duties as needed or required.
- Suggest improvements to internal processes and possible solutions.
- Work with management to reduce costs and waste and optimize profitability in areas of responsibility.
- Apply quality concepts from training in daily activities and support FedEx Office Quality initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
