Retail Customer Service Associate

Federal Express Corporation•Sarasota, FL

About The Position

The Store Consultant consistently delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer-focused team member is knowledgeable in the Store’s business, including print, signs and graphics, and shipping. The role involves taking orders, coordinating Store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant operates and maintains a wide variety of equipment, moves boxes and equipment, stocks materials, manages the production queue and output, handles complex projects, manages retail supplies, and completes tasks according to priority. The role also includes processing customer transactions, preparing shipments, maintaining a safe and orderly Store, and following operational, legal, human resources, safety, customer service, and security policies. The position supports FedEx Office quality initiatives and contributes to improving processes, reducing waste, and optimizing profitability.

Requirements

High school diploma or equivalent education.
At least 6 months of specialized experience.
Excellent verbal and written communication skills.
Ability to stand throughout the shift, excluding meal and rest periods.
Ability to move and lift up to 55 pounds.
Ability to bend and twist at the waist and knees on a consistent basis.
Ability to communicate effectively with customers, vendors, and team members on a consistent basis.
Ability to perform work activities requiring cooperation and instruction on a consistent basis.
Ability to function in a fast-paced environment under substantial pressure on a consistent basis.
Ability to maintain attention and concentration for extended periods on a consistent basis.
Ability to work with minimal supervision on a consistent basis.
Ability to report regularly to work and maintain established business hours; regular attendance may require reporting to a physical location depending on the position’s scope and nature.

Responsibilities

Follow supervisors’ instructions and assist other team members with Store functions.
Assist in training Store team members.
Use consultative behaviors to understand customers’ individual needs and recommend appropriate printing, signs and graphics, and shipping products and services.
Provide outstanding customer service by anticipating needs, suggesting alternatives, finding solutions, and resolving customer problems promptly and satisfactorily.
Take complex customer orders using order systems and provide accurate pricing information.
Prepare goods for shipping by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
Set up and operate printing, binding, and related equipment using customer-provided media and documents.
Maintain a safe, clean, and orderly retail Store.
Protect customer confidentiality and carefully handle documents, media, and packages.
Process financial transactions using a POS terminal, including handling cash and making change.
Clean, repair, and stock retail printing and shipping equipment and supplies.
Maintain current merchandising materials and ensure proper display of products and signage.
Take preemptive action to prevent errors and waste.
Complete financial paperwork and may assist with daily sales reporting, close-outs, and bank deposits.
Follow FedEx Office standard operating procedures and applicable legal, HR, safety, customer service, and security policies and procedures.
Perform multiple tasks simultaneously and seek opportunities to improve knowledge and skills.
Work with minimal supervision and adhere to team member and retail Store standards.
Complete other duties as needed or required.
Suggest improvements to internal processes and possible solutions.
Work with management to reduce costs and waste and optimize profitability in areas of responsibility.
Apply quality concepts presented in training and support FedEx Office quality initiatives.